0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ascend Health
Marketing or Exec? Claim Your Free Account
About Ascend Health's Brand
Ascend Health Corporation is a leading behavioral healthcare provider, offering a full range of inpatient and day hospital services to
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ascend Health NPS
Ascend Health's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ascend Health's customers would recommend using the product based on a scale of -100 to 100.
Ascend Health Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ascend Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ascend Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ascend Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ascend Health Product Quality
5/5
Ascend Health has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ascend Health's overall Product Quality score rated by its users and customers.
Ascend Health Product Information
Ascend Health’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ascendhealth.net
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Ascend Health Pricing
Ascend Health ROI & Value For Money
5/5
Ascend Health has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ascend Health's overall ROI score rated by its users and customers.
Ascend Health Customer Satisfaction (CSAT)
Ascend Health Customer Satisfaction (CSAT) Score
100 / 100
Ascend Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ascend Health Customer Service
5/5
Ascend Health has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ascend Health's overall Customer Service score rated by its users and customers.
About Ascend Health's Customer Service
Address
367 S Gulph Rd, King Of Prussia, PA
Website
http://www.ascendhealth.net
Phone Number
1-888-320-8101
Ascend Health as an Employer
3.4/5
Ascend Health has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Ascend Health scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Ascend Health would recommend the brand to a friend. ENPS measures how likely Ascend Health employees would recommend working at Ascend Health to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
