39
NPS
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Ascend Learning
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About Ascend Learning's Brand
At Ascend, we develop industry-leading online learning tools that help people enter, sustain and succeed in their careers.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Ascend Learning NPS
Ascend Learning's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Ascend Learning's customers would recommend using the product based on a scale of -100 to 100.
Ascend Learning Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Ascend Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Feb 2023 60 | Feb 2023 | 60 |
Mar 2023 67 | Mar 2023 | 67 |
Nov 2023 57 | Nov 2023 | 57 |
Jan 2024 37 | Jan 2024 | 37 |
Apr 2024 40 | Apr 2024 | 40 |
May 2025 45 | May 2025 | 45 |
Dec 2025 49 | Dec 2025 | 49 |
Jan 2026 38 | Jan 2026 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ascend Learning NPS by Gender
Ascend Learning's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Ascend Learning's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
0
Ascend Learning's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Ascend Learning NPS by Usage
Ascend Learning's NPS was rated 25 points by customers who have used Ascend Learning's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 25 | 5 to 10 Years | 25 |
Ascend Learning Customer Reviews
Out of the 5 Ascend Learning customer reviews 3 were positive and 2 were constructive. Ascend Learning customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ascend Learning Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ascend Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ascend Learning Customer Loyalty Score by Gender
Male customers rated Ascend Learning's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ascend Learning.
Male
100%
Yes
Female
70%
Yes
Ascend Learning Customer Loyalty Score by Usage
Ascend Learning's Customer Loyalty score was rated 100% by customers who have used Ascend Learning's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ascend Learning Customer Loyalty Score by Industry
Ascend Learning's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ascend Learning Product Quality
3.6/5
Ascend Learning has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ascend Learning Product Information
Ascend Learning’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ascend Learning's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Ascend Learning the lowest at 3.1.
- Company Size
- 501-1,000 Employees
Industry
Education
Quick Insights into Ascend Learning Product Quality
Ascend Learning's Product Quality score was rated highest by customers who have used Ascend Learning's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Ascend Learning Product Quality the Highest
Ranked Ascend Learning Product Quality the Lowest
Ascend Learning Product Quality Score by Gender
Male customers rated Ascend Learning's Product Quality score 0.7 stars higher than Female customers.
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Male
3.8/5
Female
3.1/5
Ascend Learning Product Quality Score by Usage
Ascend Learning's Product Quality score was rated 4.5 stars by customers who have used Ascend Learning's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ascend Learning Product Quality Score by Industry
Ascend Learning's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Ascend Learning Pricing
Ascend Learning ROI & Value For Money
3.6/5
Ascend Learning has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ascend Learning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Ascend Learning.
Quick Insights into Ascend Learning ROI
Ascend Learning's ROI score was rated highest by customers who have used Ascend Learning's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Ascend Learning ROI the Highest
Ranked Ascend Learning ROI the Lowest
Ascend Learning ROI Score by Gender
Male customers rated Ascend Learning's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ascend Learning.
Male
4.1/5
Female
2.8/5
Ascend Learning ROI Score by Usage
Ascend Learning's ROI score was rated 4.5 stars by customers who have used Ascend Learning's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ascend Learning ROI Score by Industry
Ascend Learning's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ascend Learning Customer Satisfaction (CSAT)
Ascend Learning Customer Satisfaction (CSAT) Score
62 / 100
Ascend Learning has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
24%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ascend Learning Customer Satisfaction
Ascend Learning's Customer Satisfaction score was rated highest by customers who have used Ascend Learning's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Ascend Learning Customer Satisfaction the Highest
Ranked Ascend Learning Customer Satisfaction the Lowest
Ascend Learning Customer Satisfaction Score by Gender
Ascend Learning's Customer Satisfaction score was rated 66 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ascend Learning.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Ascend Learning Customer Satisfaction Score by Usage
Ascend Learning's Customer Satisfaction score was rated 100 points by customers who have used Ascend Learning's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ascend Learning Customer Satisfaction Score by Industry
Ascend Learning's Customer Satisfaction score was rated 66 points by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Ascend Learning Customer Service
3.6/5
Ascend Learning has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ascend Learning's Customer Service
Address
Landers, CA
Website
http://www.ascendlearning.com
Phone Number
9132392684
Quick Insights into Ascend Learning Customer Service
Ascend Learning's Customer Service score was rated highest by customers who have used Ascend Learning's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Ascend Learning's Customer Service score.
Ranked Ascend Learning Customer Service the Highest
Ranked Ascend Learning Customer Service the Lowest
Ascend Learning Customer Service Score by Gender
Male customers rated Ascend Learning's Customer Service score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ascend Learning.
Male
4.1/5
Female
2.8/5
Ascend Learning Customer Service Score by Usage
Ascend Learning's Customer Service score was rated 4.5 stars by customers who have used Ascend Learning's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ascend Learning Customer Service Score by Industry
Ascend Learning's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ascend Learning as an Employer
2.9/5
Ascend Learning has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Ascend Learning scored a 39 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Ascend Learning would recommend the brand to a friend. ENPS measures how likely Ascend Learning employees would recommend working at Ascend Learning to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
