-22
NPS
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Ascensus
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About Ascensus' Brand
Ascensus delivers high-quality solutions for every segment of the retirement plan marketplace.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Ascensus NPS
Ascensus's Net Promoter Score (NPS) is a -22 with 27% Promoters, 24% Passives, and 49% Detractors. Net Promoter Score tracks whether Ascensus's customers would recommend using the product based on a scale of -100 to 100.
Ascensus Overall NPS
| 27% | Promoters |
|---|---|
| 24% | Passives |
| 49% | Detractors |
Ascensus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -20 | Oct 2022 | -20 |
Nov 2022 -23 | Nov 2022 | -23 |
Mar 2023 -28 | Mar 2023 | -28 |
Feb 2024 -18 | Feb 2024 | -18 |
Apr 2024 -13 | Apr 2024 | -13 |
Jul 2024 -16 | Jul 2024 | -16 |
Sep 2024 -16 | Sep 2024 | -16 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -18 | Jan 2025 | -18 |
Feb 2025 -21 | Feb 2025 | -21 |
Mar 2025 -20 | Mar 2025 | -20 |
Dec 2025 -21 | Dec 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ascensus NPS by Gender
Male customers rated Ascensus's NPS 20 points higher than Female customers.
Male
-37
Ascensus's NPS was rated -37 by Male customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Female
-57
Ascensus's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Ascensus NPS by Ethnicity
Ascensus's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
African American/Black -75 | African American/Black | -75 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Ascensus NPS by Age
Ascensus's NPS was rated -60 points by customers ages 51-55 on Comparably.
Ascensus NPS by Usage
Ascensus's NPS was rated the highest by customers who have used Ascensus's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years 0 | Over 10 Years | 0 |
Ascensus Customer Reviews
Out of the 2 Ascensus customer reviews 0 were positive and 2 were constructive. Ascensus customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Ascensus Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ascensus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ascensus Customer Loyalty Score by Gender
Male customers rated Ascensus's Customer Loyalty score 6% higher than Female customers.
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Male
67%
Yes
Female
61%
Yes
Ascensus Customer Loyalty Score by Ethnicity
Ascensus's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ascensus.
50
out of 100
Caucasian
55
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Ascensus Customer Loyalty Score by Age
Ascensus's Customer Loyalty score was rated 64% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 64% | 51-55 | 64% |
Ascensus Customer Loyalty Score by Usage
Ascensus's Customer Loyalty score was rated the highest by customers who have used Ascensus's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ascensus Customer Loyalty Score by Industry
Ascensus's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ascensus Product Quality
3/5
Ascensus has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Ascensus Product Information
Ascensus’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ascensus's product the highest. Reviewers from the Banking and Financial Services industry rated Ascensus the lowest at 1.8.
- Website
- http://www.ascensus.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Ascensus Product Quality
Ascensus's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Ascensus Product Quality the Highest
Ranked Ascensus Product Quality the Lowest
Ascensus Product Quality Score by Gender
Male customers rated Ascensus's Product Quality score 0.2 stars higher than Female customers.
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Male
2.7/5
Female
2.5/5
Ascensus Product Quality Score by Ethnicity
Ascensus's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ascensus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Ascensus Product Quality Score by Age
Ascensus's Product Quality score was rated 2.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ascensus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
Ascensus Product Quality Score by Usage
Ascensus's Product Quality score was rated the highest by customers who have used Ascensus's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ascensus Product Quality Score by Industry
Ascensus's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Ascensus Pricing
Ascensus ROI & Value For Money
2.9/5
Ascensus has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Ascensus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Ascensus.
Quick Insights into Ascensus ROI
Ascensus's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Ascensus's products/services for 2 to 5 Years.
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Ranked Ascensus ROI the Highest
Ranked Ascensus ROI the Lowest
Ascensus ROI Score by Gender
Male customers rated Ascensus's ROI score 0.2 stars higher than Female customers.
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Male
2.5/5
Female
2.3/5
Ascensus ROI Score by Ethnicity
Ascensus's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ascensus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Ascensus ROI Score by Age
Ascensus's ROI score was rated 2.2 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.2 | 51-55 | 2.2 |
Ascensus ROI Score by Usage
Ascensus's ROI score was rated the highest by customers who have used Ascensus's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ascensus ROI Score by Industry
Ascensus's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ascensus Customer Satisfaction (CSAT)
Ascensus Customer Satisfaction (CSAT) Score
41 / 100
Ascensus has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
19%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
19%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ascensus Customer Satisfaction
Ascensus's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Ascensus' Customer Satisfaction.
Ranked Ascensus Customer Satisfaction the Highest
Ranked Ascensus Customer Satisfaction the Lowest
Ascensus Customer Satisfaction Score by Gender
Male customers rated Ascensus's Customer Satisfaction score 22 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ascensus.
50 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Ascensus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ascensus' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
24%
CSAT according to African American/Black
Ascensus' Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Ascensus' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Ascensus Customer Satisfaction Score by Age
Ascensus's Customer Satisfaction score was rated 50 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ascensus.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 50% |
Ascensus Customer Satisfaction Score by Usage
Ascensus's Customer Satisfaction score was rated the highest by customers who have used Ascensus's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Ascensus Customer Satisfaction Score by Industry
Ascensus's Customer Satisfaction score was rated 67 points by Tech industry customers.
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{
"title": "Ascensus Customer Satisfaction Score by Industry",
"text": "Ascensus's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Ascensus's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Ascensus Customer Service
2.7/5
Ascensus has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Ascensus's Customer Service
Address
200 Dryden Road, Dresher, PA
Website
http://www.ascensus.com
Phone Number
12156484888
Quick Insights into Ascensus Customer Service
Ascensus's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Ascensus' Customer Service score.
Ranked Ascensus Customer Service the Highest
Ranked Ascensus Customer Service the Lowest
Ascensus Customer Service Score by Gender
Male customers rated Ascensus's Customer Service score 0.3 stars higher than Female customers.
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Male
2.2/5
Female
1.9/5
Ascensus Customer Service Score by Ethnicity
Ascensus's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ascensus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Ascensus Customer Service Score by Age
Ascensus's Customer Service score was rated 2.2 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ascensus.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.2 | 51-55 | 2.2 |
Ascensus Customer Service Score by Usage
Ascensus's Customer Service score was rated the highest by customers who have used Ascensus's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ascensus Customer Service Score by Industry
Ascensus's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Ascensus as an Employer
2.9/5
Ascensus has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Ascensus scored a -22 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Ascensus would recommend the brand to a friend. ENPS measures how likely Ascensus employees would recommend working at Ascensus to a friend.
Net Promoter Score
-22
NPS Score
| 27% | Promoters |
|---|---|
| 24% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
