9
NPS
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Ascentis
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About Ascentis' Brand
As a fast-growing leader in the Software as a Service (SaaS) Human Capital Management (HCM) space, Ascentis offers easy-to-use HCM, HRIS, online payroll, talent management, recruiting and timekeeping solutions. With 35 years in the industry, Ascentis has supported an ongoing commitment to delivering an unsurpassed client-centric service model mid to large size companies. To enable companies to maximize management of their best asset – their people!
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
Ascentis NPS
Ascentis's Net Promoter Score (NPS) is a 9 with 44% Promoters, 21% Passives, and 35% Detractors. Net Promoter Score tracks whether Ascentis's customers would recommend using the product based on a scale of -100 to 100.
Ascentis Overall NPS
| 44% | Promoters |
|---|---|
| 21% | Passives |
| 35% | Detractors |
Ascentis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 11 | Aug 2020 | 11 |
Jun 2021 11 | Jun 2021 | 11 |
Aug 2021 8 | Aug 2021 | 8 |
Jul 2022 6 | Jul 2022 | 6 |
Oct 2022 7 | Oct 2022 | 7 |
Nov 2022 8 | Nov 2022 | 8 |
Feb 2023 12 | Feb 2023 | 12 |
Sep 2023 9 | Sep 2023 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ascentis NPS by Usage
Ascentis's NPS was rated the highest by customers who have used Ascentis's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Ascentis Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ascentis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ascentis Product Quality
4/5
Ascentis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ascentis Product Information
Ascentis serves markets in the United States. Ascentis supports Web devices and offers products for small and medium sized businesses.
Ascentis’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Staffing and Recruiting industry rated Ascentis's product the highest. Reviewers from the Construction industry rated Ascentis the lowest at 3.
- Website
- http://www.ascentis.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Workforce Management Software
Human Resources (HR) Software
Payroll Software
Applicant Tracking (ATS) Software
Recruitment Software
Quick Insights into Ascentis Product Quality
Ascentis's Product Quality score was rated highest by customers who have used Ascentis's products/services for 2 to 5 Years, and rated lowest by customers from the Construction industry.
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Ranked Ascentis Product Quality the Highest
Ranked Ascentis Product Quality the Lowest
Ascentis Product Quality Score by Usage
Ascentis's Product Quality score was rated the highest by customers who have used Ascentis's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Ascentis Product Quality Score by Industry
Ascentis's Product Quality score was rated the highest by Staffing and Recruiting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ascentis Pricing
Ascentis ROI & Value For Money
3.9/5
Ascentis has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Ascentis Pricing Plans
Ascentis has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Who Uses Ascentis?
Small Businesses
Medium Businesses
Quick Insights into Ascentis ROI
Ascentis's ROI score was rated highest by customers from the Construction industry.
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Ranked Ascentis ROI the Highest
Ascentis ROI Score by Industry
Ascentis's ROI score was rated 3.3 stars by Construction industry customers.
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Ascentis Customer Satisfaction (CSAT)
Ascentis Customer Satisfaction (CSAT) Score
33 / 100
Ascentis has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ascentis Customer Service
3.4/5
Ascentis has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Ascentis's Customer Service
Address
11995 Singletree Lane, Suite 400, Eden Prairie, MN 55344
Website
http://www.ascentis.com
Phone Number
(800)229-2713
Ascentis's Social Links
Ascentis as an Employer
4.7/5
Ascentis has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ascentis scored a 9 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ascentis would recommend the brand to a friend. ENPS measures how likely Ascentis employees would recommend working at Ascentis to a friend.
Net Promoter Score
9
NPS Score
| 44% | Promoters |
|---|---|
| 21% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
