7
NPS
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Brand Page
ASCM
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About ASCM's Brand
The Association for Supply Chain Management (ASCM) is the global leader in supply chain organizational transformation, innovation and leadership. As the largest non-profit association for supply chain, ASCM is an unbiased partner, connecting companies around the world to the newest thought leadership on all aspects of supply chain. ASCM is built on a foundation of APICS certification and training spanning 60 years. Now, ASCM is driving innovation in the industry with new products, services and partnerships that enable companies to further optimize their supply chains, secure their competitive advantage and positively impact their bottom lines.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
ASCM NPS
ASCM's Net Promoter Score (NPS) is a 7 with 43% Promoters, 21% Passives, and 36% Detractors. Net Promoter Score tracks whether ASCM's customers would recommend using the product based on a scale of -100 to 100.
ASCM Overall NPS
| 43% | Promoters |
|---|---|
| 21% | Passives |
| 36% | Detractors |
ASCM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Aug 2021 25 | Aug 2021 | 25 |
Oct 2021 40 | Oct 2021 | 40 |
Nov 2021 34 | Nov 2021 | 34 |
Dec 2021 13 | Dec 2021 | 13 |
Jun 2022 25 | Jun 2022 | 25 |
Oct 2023 22 | Oct 2023 | 22 |
Jan 2024 10 | Jan 2024 | 10 |
Feb 2024 18 | Feb 2024 | 18 |
Jun 2024 25 | Jun 2024 | 25 |
Nov 2024 16 | Nov 2024 | 16 |
Oct 2025 6 | Oct 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASCM Customer Reviews
Out of the 3 ASCM customer reviews 3 were positive and 0 were constructive. ASCM customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ASCM Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of ASCM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ASCM Product Quality
3.5/5
ASCM has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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ASCM Product Information
ASCM’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ascm.org
- Company Size
- 51-200 Employees
Industry
Non-Profit
ASCM Pricing
ASCM ROI & Value For Money
3.6/5
ASCM has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ASCM Customer Satisfaction (CSAT)
ASCM Customer Satisfaction (CSAT) Score
73 / 100
ASCM has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ASCM Customer Service
3.1/5
ASCM has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About ASCM's Customer Service
Address
8430 West Bryn Mawr Avenue, Suite 1000, Chicago, IL 60631
Website
http://www.ascm.org
Phone Number
(1800) 444-2742
ASCM's Social Links
ASCM as an Employer
3.5/5
ASCM has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ASCM scored a 7 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of ASCM would recommend the brand to a friend. ENPS measures how likely ASCM employees would recommend working at ASCM to a friend.
Net Promoter Score
7
NPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
