-11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ashoka
Marketing or Exec? Claim Your Free Account
About Ashoka's Brand
Ashoka is a network of social entrepreneurs worldwide that supports social entrepreneurs, promotes group entrepreneurship, and much more.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Ashoka NPS
Ashoka's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Ashoka's customers would recommend using the product based on a scale of -100 to 100.
Ashoka Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Ashoka NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -17 | Sep 2023 | -17 |
Oct 2023 -1 | Oct 2023 | -1 |
Mar 2024 -13 | Mar 2024 | -13 |
Apr 2024 -11 | Apr 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ashoka Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ashoka users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ashoka Product Quality
3.5/5
Ashoka has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ashoka's overall Product Quality score rated by its users and customers.
Ashoka Product Information
Ashoka’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ashoka.org
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
SaaS
Social
Ashoka Pricing
Ashoka ROI & Value For Money
2.7/5
Ashoka has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ashoka's overall ROI score rated by its users and customers.
Ashoka Customer Satisfaction (CSAT)
Ashoka Customer Satisfaction (CSAT) Score
66 / 100
Ashoka has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ashoka Customer Service
2.8/5
Ashoka has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ashoka's overall Customer Service score rated by its users and customers.
About Ashoka's Customer Service
Address
1700 North Moore Street, Suite 2000 (20th Floor), Arlington, VA
Website
http://www.ashoka.org
Phone Number
(703) 527-8300
Ashoka as an Employer
2.2/5
Ashoka has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Ashoka scored a -11 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Ashoka would recommend the brand to a friend. ENPS measures how likely Ashoka employees would recommend working at Ashoka to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
