15
NPS
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Brand Page
Ashurst
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About Ashurst's Brand
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Ashurst NPS
Ashurst's Net Promoter Score (NPS) is a 15 with 29% Promoters, 57% Passives, and 14% Detractors. Net Promoter Score tracks whether Ashurst's customers would recommend using the product based on a scale of -100 to 100.
Ashurst Overall NPS
| 29% | Promoters |
|---|---|
| 57% | Passives |
| 14% | Detractors |
Ashurst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Dec 2022 33 | Dec 2022 | 33 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 17 | Mar 2024 | 17 |
Mar 2025 14 | Mar 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ashurst Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ashurst users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ashurst Product Quality
3.7/5
Ashurst has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Ashurst Product Information
Ashurst’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ashurst.com
- Company Size
- 1,001-5,000 Employees
Ashurst Pricing
Ashurst ROI & Value For Money
3.4/5
Ashurst has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Ashurst Customer Satisfaction (CSAT)
Ashurst Customer Satisfaction (CSAT) Score
67 / 100
Ashurst has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ashurst Customer Service
3.6/5
Ashurst has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ashurst's Customer Service
Address
United Kingdom
Website
http://www.ashurst.com
Ashurst as an Employer
Consumer vs. Employees
Ashurst scored a 15 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Ashurst would recommend the brand to a friend. ENPS measures how likely Ashurst employees would recommend working at Ashurst to a friend.
Net Promoter Score
15
NPS Score
| 29% | Promoters |
|---|---|
| 57% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
