-100
NPS
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Asiana Airlines
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About Asiana Airlines' Brand
Provider of air transportation services. The company is engaged in the passenger and freight air transportation services, and sale of in-flight duty free products and construction, management and maintenance of integrated systems and others.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Asiana Airlines NPS
Asiana Airlines's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Asiana Airlines's customers would recommend using the product based on a scale of -100 to 100.
Asiana Airlines Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Asiana Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Asiana Airlines Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Asiana Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Asiana Airlines Product Quality
2.5/5
Asiana Airlines has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Asiana Airlines' overall Product Quality score rated by its users and customers.
Asiana Airlines Product Information
Asiana Airlines’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.flyasiana.com
- Company Size
- 5,001-10,000 Employees
Asiana Airlines Pricing
Asiana Airlines ROI & Value For Money
3/5
Asiana Airlines has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Asiana Airlines Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Asiana Airlines Customer Service
3/5
Asiana Airlines has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Asiana Airlines' overall Customer Service score rated by its users and customers.
About Asiana Airlines's Customer Service
Address
443-83 Ojeong-ro, Seoul, 7505
Website
www.flyasiana.com
Phone Number
7
