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NPS
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Brand Page
Ask Media Group
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About Ask Media Group's Brand
We have a passion for building digital experiences that educate and inform millions of people all over the world.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Ask Media Group NPS
Ask Media Group's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Ask Media Group's customers would recommend using the product based on a scale of -100 to 100.
Ask Media Group Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Ask Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
May 2021 33 | May 2021 | 33 |
Jul 2021 50 | Jul 2021 | 50 |
Aug 2021 40 | Aug 2021 | 40 |
Apr 2022 17 | Apr 2022 | 17 |
Jan 2023 29 | Jan 2023 | 29 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ask Media Group NPS by Gender
Ask Media Group's NPS was rated -20 by Male customers on Comparably.
Male
-20
Ask Media Group's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Ask Media Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ask Media Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ask Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ask Media Group Customer Loyalty Score by Gender
Ask Media Group's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Ask Media Group Product Quality
3.2/5
Ask Media Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ask Media Group Product Information
Ask Media Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.askmediagroup.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Quick Insights into Ask Media Group Product Quality
Ask Media Group's Product Quality score was rated highest by Male customers.
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Ranked Ask Media Group Product Quality the Highest
Ask Media Group Product Quality Score by Gender
Ask Media Group's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ask Media Group.
Male
2.3/5
Female
N/A
Ask Media Group Pricing
Ask Media Group ROI & Value For Money
3.1/5
Ask Media Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Ask Media Group ROI
Ask Media Group's ROI score was rated highest by Male customers.
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Ranked Ask Media Group ROI the Highest
Ask Media Group ROI Score by Gender
Ask Media Group's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Ask Media Group Customer Satisfaction (CSAT)
Ask Media Group Customer Satisfaction (CSAT) Score
40 / 100
Ask Media Group has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ask Media Group Customer Service
3.1/5
Ask Media Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Ask Media Group's Customer Service
Address
555 12th Street, Oakland, CA 94607
Website
http://www.askmediagroup.com
Ask Media Group's Social Links
Quick Insights into Ask Media Group Customer Service
Ask Media Group's Customer Service score was rated highest by Male customers.
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Ranked Ask Media Group Customer Service the Highest
Ask Media Group Customer Service Score by Gender
Ask Media Group's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ask Media Group.
Male
2.1/5
Female
N/A
Ask Media Group as an Employer
3.7/5
Ask Media Group has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Ask Media Group scored a 0 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Ask Media Group would recommend the brand to a friend. ENPS measures how likely Ask Media Group employees would recommend working at Ask Media Group to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 33% | Promoters |
|---|---|
| 42% | Passive |
| 25% | Detractors |
