14
NPS
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ASME
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About ASME's Brand
ASME helps the global engineering community develop solutions to real world challenges.
Brand at a Glance
87%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
ASME NPS
ASME's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether ASME's customers would recommend using the product based on a scale of -100 to 100.
ASME Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
ASME NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 -20 | Jan 2024 | -20 |
Jan 2025 0 | Jan 2025 | 0 |
Jul 2025 15 | Jul 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASME Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of ASME users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ASME Product Quality
3.3/5
ASME has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ASME's overall Product Quality score rated by its users and customers.
ASME Product Information
ASME’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.asme.org
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
ASME Pricing
ASME ROI & Value For Money
3.4/5
ASME has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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ASME Customer Satisfaction (CSAT)
ASME Customer Satisfaction (CSAT) Score
50 / 100
ASME has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ASME Customer Service
3.3/5
ASME has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About ASME's Customer Service
Address
Two Park Avenue, New York City, NY
Website
https://www.asme.org
Phone Number
+1 (800) 843-2763
ASME as an Employer
2.2/5
ASME has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ASME scored a 14 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of ASME would recommend the brand to a friend. ENPS measures how likely ASME employees would recommend working at ASME to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
