100
NPS
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ASP Global
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About ASP Global's Brand
ASP Global is a privately held, Atlanta-based company with additional operations in the Pacific Rim.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
ASP Global NPS
ASP Global's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ASP Global's customers would recommend using the product based on a scale of -100 to 100.
ASP Global Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ASP Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASP Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ASP Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ASP Global Product Quality
5/5
ASP Global has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ASP Global's overall Product Quality score rated by its users and customers.
ASP Global Product Information
ASP Global’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.aspglobal.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
ASP Global Pricing
ASP Global ROI & Value For Money
4/5
ASP Global has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ASP Global's overall ROI score rated by its users and customers.
ASP Global Customer Satisfaction (CSAT)
ASP Global Customer Satisfaction (CSAT) Score
100 / 100
ASP Global has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ASP Global Customer Service
4.5/5
ASP Global has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ASP Global's overall Customer Service score rated by its users and customers.
About ASP Global's Customer Service
Address
3450 Atlanta Industrial Parkway, Atlanta, GA
Website
http://www.aspglobal.com/
Phone Number
(404)594-5473
ASP Global as an Employer
2.2/5
ASP Global has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ASP Global scored a 100 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of ASP Global would recommend the brand to a friend. ENPS measures how likely ASP Global employees would recommend working at ASP Global to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
