-100
NPS
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Brand Page
Aspen Heights
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About Aspen Heights' Brand
We specialize in property development and community.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Aspen Heights NPS
Aspen Heights's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aspen Heights's customers would recommend using the product based on a scale of -100 to 100.
Aspen Heights Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aspen Heights NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aspen Heights Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Aspen Heights users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aspen Heights Product Quality
2.2/5
Aspen Heights has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspen Heights' overall Product Quality score rated by its users and customers.
Aspen Heights Product Information
Aspen Heights’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.ahpliving.com/
- Company Size
- 201-500 Employees
Industry
Real Estate
Aspen Heights Pricing
Aspen Heights ROI & Value For Money
1.5/5
Aspen Heights has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspen Heights' overall ROI score rated by its users and customers.
Aspen Heights Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aspen Heights Customer Service
1.5/5
Aspen Heights has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspen Heights' overall Customer Service score rated by its users and customers.
About Aspen Heights's Customer Service
Address
1301 S Capital of Texas Hwy #201, 78746
Website
http://www.ahpliving.com/
Phone Number
512-369-3030
Aspen Heights as an Employer
4.2/5
Aspen Heights has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Aspen Heights scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Aspen Heights would recommend the brand to a friend. ENPS measures how likely Aspen Heights employees would recommend working at Aspen Heights to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
