-45
NPS
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Brand Page
Aspire Health
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About Aspire Health's Brand
Aspire Health is a healthcare company that focuses on providing support for patients with serious illnesses.
Brand at a Glance
45%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Aspire Health NPS
Aspire Health's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether Aspire Health's customers would recommend using the product based on a scale of -100 to 100.
Aspire Health Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
Aspire Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -50 | Mar 2022 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
Jun 2023 -25 | Jun 2023 | -25 |
Oct 2023 -40 | Oct 2023 | -40 |
Jan 2024 -51 | Jan 2024 | -51 |
Jun 2024 -57 | Jun 2024 | -57 |
Jul 2024 -44 | Jul 2024 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aspire Health NPS by Ethnicity
Aspire Health's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Aspire Health NPS by Usage
Aspire Health's NPS was rated -75 points by customers who have used Aspire Health's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
Aspire Health Customer Reviews
Out of the 2 Aspire Health customer reviews 1 was positive and 1 was constructive. Aspire Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Aspire Health Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Aspire Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aspire Health Customer Loyalty Score by Ethnicity
Aspire Health's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aspire Health.
40
out of 100
Caucasian
Aspire Health Customer Loyalty Score by Usage
Aspire Health's Customer Loyalty score was rated 55% by customers who have used Aspire Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aspire Health Product Quality
2.4/5
Aspire Health has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspire Health's overall Product Quality score rated by its users and customers.
Aspire Health Product Information
Aspire Health’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://aspirehealthcare.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into Aspire Health Product Quality
Aspire Health's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aspire Health's Product Quality.
Ranked Aspire Health Product Quality the Highest
Aspire Health Product Quality Score by Ethnicity
Aspire Health's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aspire Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Aspire Health Product Quality Score by Usage
Aspire Health's Product Quality score was rated 1.5 stars by customers who have used Aspire Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Aspire Health Pricing
Aspire Health ROI & Value For Money
2.4/5
Aspire Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Aspire Health ROI
Aspire Health's ROI score was rated highest by Caucasian customers.
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Ranked Aspire Health ROI the Highest
Aspire Health ROI Score by Ethnicity
Aspire Health's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aspire Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Aspire Health ROI Score by Usage
Aspire Health's ROI score was rated 1.6 stars by customers who have used Aspire Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Aspire Health Customer Satisfaction (CSAT)
Aspire Health Customer Satisfaction (CSAT) Score
33 / 100
Aspire Health has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aspire Health Customer Satisfaction
Aspire Health's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aspire Health's Customer Satisfaction.
Ranked Aspire Health Customer Satisfaction the Highest
Aspire Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aspire Health's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aspire Health.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Aspire Health Customer Satisfaction Score by Usage
Aspire Health's Customer Satisfaction score was rated 25 points by customers who have used Aspire Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Aspire Health Customer Service
2.5/5
Aspire Health has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspire Health's overall Customer Service score rated by its users and customers.
About Aspire Health's Customer Service
Address
333 Commerce Street, Suite 700, Nashville, TN
Website
http://aspirehealthcare.com
Phone Number
(615) 377-0770
Quick Insights into Aspire Health Customer Service
Aspire Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aspire Health's Customer Service score.
Ranked Aspire Health Customer Service the Highest
Aspire Health Customer Service Score by Ethnicity
Aspire Health's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aspire Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Aspire Health Customer Service Score by Usage
Aspire Health's Customer Service score was rated 1.6 stars by customers who have used Aspire Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Aspire Health as an Employer
3.3/5
Aspire Health has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Aspire Health scored a -45 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Aspire Health would recommend the brand to a friend. ENPS measures how likely Aspire Health employees would recommend working at Aspire Health to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
