67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Aspire Systems
Marketing or Exec? Claim Your Free Account
About Aspire Systems' Brand
Aspire Systems is a global technology services firm, providing Software Engineering, Digital Services, Testing and Infrastructure & Application Support services.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Aspire Systems NPS
Aspire Systems's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Aspire Systems's customers would recommend using the product based on a scale of -100 to 100.
Aspire Systems Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Aspire Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aspire Systems Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Aspire Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aspire Systems Product Quality
4.1/5
Aspire Systems has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspire Systems' overall Product Quality score rated by its users and customers.
Aspire Systems Product Information
Aspire Systems’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.aspiresys.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Aspire Systems Pricing
Aspire Systems ROI & Value For Money
3.9/5
Aspire Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspire Systems' overall ROI score rated by its users and customers.
Aspire Systems Customer Satisfaction (CSAT)
Aspire Systems Customer Satisfaction (CSAT) Score
100 / 100
Aspire Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aspire Systems Customer Service
4/5
Aspire Systems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspire Systems' overall Customer Service score rated by its users and customers.
About Aspire Systems's Customer Service
Address
1200 Harger Road, Suite 722, Oak Brook, IL 60523
Website
http://www.aspiresys.com
Phone Number
9629557758x91
Aspire Systems's Social Links
Consumer vs. Employees
Aspire Systems scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Aspire Systems would recommend the brand to a friend. ENPS measures how likely Aspire Systems employees would recommend working at Aspire Systems to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
