-36
NPS
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ASPIRUS
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About ASPIRUS' Brand
The Smart Standing Desk. Keep healthy and in posture while you work.
Brand at a Glance
65%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
ASPIRUS NPS
ASPIRUS's Net Promoter Score (NPS) is a -36 with 27% Promoters, 10% Passives, and 63% Detractors. Net Promoter Score tracks whether ASPIRUS's customers would recommend using the product based on a scale of -100 to 100.
ASPIRUS Overall NPS
| 27% | Promoters |
|---|---|
| 10% | Passives |
| 63% | Detractors |
ASPIRUS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -36 | Dec 2022 | -36 |
Jan 2023 -45 | Jan 2023 | -45 |
Feb 2023 -48 | Feb 2023 | -48 |
Apr 2023 -39 | Apr 2023 | -39 |
Jun 2023 -42 | Jun 2023 | -42 |
Jul 2023 -39 | Jul 2023 | -39 |
Sep 2023 -34 | Sep 2023 | -34 |
Jan 2024 -37 | Jan 2024 | -37 |
Feb 2024 -36 | Feb 2024 | -36 |
Jul 2024 -30 | Jul 2024 | -30 |
Jun 2025 -33 | Jun 2025 | -33 |
Aug 2025 -37 | Aug 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASPIRUS NPS by Gender
Female customers rated ASPIRUS's NPS 20 points higher than Male customers.
Male
-70
ASPIRUS's NPS was rated -70 by Male customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Female
-50
ASPIRUS's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
ASPIRUS NPS by Ethnicity
ASPIRUS's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
ASPIRUS NPS by Age
ASPIRUS's NPS was rated -66 points by customers ages 66+ on Comparably.
ASPIRUS NPS by Usage
ASPIRUS's NPS was rated -60 points by customers who have used ASPIRUS's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -60 | Over 10 Years | -60 |
ASPIRUS Customer Reviews
Out of the 4 ASPIRUS customer reviews 2 were positive and 2 were constructive. ASPIRUS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ASPIRUS Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of ASPIRUS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ASPIRUS Customer Loyalty Score by Gender
Female customers rated ASPIRUS's Customer Loyalty score 23% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ASPIRUS.
Male
55%
Yes
Female
78%
Yes
ASPIRUS Customer Loyalty Score by Ethnicity
ASPIRUS's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ASPIRUS.
61
out of 100
Caucasian
ASPIRUS Customer Loyalty Score by Age
ASPIRUS's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ASPIRUS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
ASPIRUS Customer Loyalty Score by Usage
ASPIRUS's Customer Loyalty score was rated 55% by customers who have used ASPIRUS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ASPIRUS Product Quality
2.4/5
ASPIRUS has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ASPIRUS' overall Product Quality score rated by its users and customers.
ASPIRUS Product Information
ASPIRUS’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- https://www.aspirus.org/
- Company Size
- 1-10 Employees
Quick Insights into ASPIRUS Product Quality
ASPIRUS's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ASPIRUS' Product Quality.
Ranked ASPIRUS Product Quality the Highest
Ranked ASPIRUS Product Quality the Lowest
ASPIRUS Product Quality Score by Gender
Male customers rated ASPIRUS's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ASPIRUS.
Male
2.1/5
Female
1.5/5
ASPIRUS Product Quality Score by Ethnicity
ASPIRUS's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ASPIRUS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
ASPIRUS Product Quality Score by Age
ASPIRUS's Product Quality score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ASPIRUS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
ASPIRUS Product Quality Score by Usage
ASPIRUS's Product Quality score was rated 1.7 stars by customers who have used ASPIRUS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ASPIRUS Pricing
ASPIRUS ROI & Value For Money
2.2/5
ASPIRUS has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ASPIRUS' overall ROI score rated by its users and customers.
Quick Insights into ASPIRUS ROI
ASPIRUS's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked ASPIRUS ROI the Highest
Ranked ASPIRUS ROI the Lowest
ASPIRUS ROI Score by Gender
Male customers rated ASPIRUS's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ASPIRUS.
Male
1.8/5
Female
1.7/5
ASPIRUS ROI Score by Ethnicity
ASPIRUS's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ASPIRUS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ASPIRUS ROI Score by Age
ASPIRUS's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ASPIRUS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
ASPIRUS ROI Score by Usage
ASPIRUS's ROI score was rated 1.8 stars by customers who have used ASPIRUS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ASPIRUS Customer Satisfaction (CSAT)
ASPIRUS Customer Satisfaction (CSAT) Score
24 / 100
ASPIRUS has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
4%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
24%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ASPIRUS Customer Satisfaction
ASPIRUS's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ASPIRUS' Customer Satisfaction.
Ranked ASPIRUS Customer Satisfaction the Highest
Ranked ASPIRUS Customer Satisfaction the Lowest
ASPIRUS Customer Satisfaction Score by Gender
Female customers rated ASPIRUS's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ASPIRUS.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 45% | |
Very Dissatisfied | 11% |
24 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 63% |
ASPIRUS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ASPIRUS' Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ASPIRUS.
14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
36%
Very Dissatisfied
36%
ASPIRUS Customer Satisfaction Score by Age
ASPIRUS's Customer Satisfaction score was rated 20 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ASPIRUS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 20% |
ASPIRUS Customer Satisfaction Score by Usage
ASPIRUS's Customer Satisfaction score was rated 20 points by customers who have used ASPIRUS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ASPIRUS Customer Service
2.1/5
ASPIRUS has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ASPIRUS' overall Customer Service score rated by its users and customers.
About ASPIRUS's Customer Service
Website
https://www.aspirus.org/
Quick Insights into ASPIRUS Customer Service
ASPIRUS's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ASPIRUS' Customer Service score.
Ranked ASPIRUS Customer Service the Highest
Ranked ASPIRUS Customer Service the Lowest
ASPIRUS Customer Service Score by Gender
Male customers rated ASPIRUS's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ASPIRUS.
Male
1.6/5
Female
1.5/5
ASPIRUS Customer Service Score by Ethnicity
ASPIRUS's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ASPIRUS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ASPIRUS Customer Service Score by Age
ASPIRUS's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ASPIRUS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
ASPIRUS Customer Service Score by Usage
ASPIRUS's Customer Service score was rated 1.5 stars by customers who have used ASPIRUS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ASPIRUS as an Employer
2.6/5
ASPIRUS has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ASPIRUS scored a -36 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of ASPIRUS would recommend the brand to a friend. ENPS measures how likely ASPIRUS employees would recommend working at ASPIRUS to a friend.
Net Promoter Score
-36
NPS Score
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
