5
NPS
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Asplundh
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About Asplundh's Brand
The Asplundh Tree Expert Co. recognizes that our employees have made us the number one company of our kind in the world.
Brand at a Glance
57%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Asplundh NPS
Asplundh's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether Asplundh's customers would recommend using the product based on a scale of -100 to 100.
Asplundh Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
Asplundh NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 8 | May 2024 | 8 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 9 | Jul 2024 | 9 |
Aug 2024 8 | Aug 2024 | 8 |
Sep 2024 6 | Sep 2024 | 6 |
Oct 2024 8 | Oct 2024 | 8 |
Nov 2024 7 | Nov 2024 | 7 |
Jan 2025 5 | Jan 2025 | 5 |
Feb 2025 7 | Feb 2025 | 7 |
Jun 2025 9 | Jun 2025 | 9 |
Oct 2025 4 | Oct 2025 | 4 |
Nov 2025 5 | Nov 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Asplundh NPS by Gender
Male customers rated Asplundh's NPS 119 points higher than Female customers.
Male
19
Asplundh's NPS was rated 19 by Male customers on Comparably.
55%
Promoters
9%
Passives
36%
Detractors
Female
-100
Asplundh's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Asplundh NPS by Ethnicity
Asplundh's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other 100 | Other | 100 |
Asplundh NPS by Age
Asplundh's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Asplundh NPS by Usage
Asplundh's NPS was rated the highest by customers who have used Asplundh's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -17 | 1 to 2 Years | -17 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 0 | Over 10 Years | 0 |
Asplundh Customer Reviews
Out of the 2 Asplundh customer reviews 0 were positive and 2 were constructive. Asplundh customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Asplundh Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Asplundh users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Asplundh Customer Loyalty Score by Gender
Male customers rated Asplundh's Customer Loyalty score 24% higher than Female customers.
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Male
64%
Yes
Female
40%
Yes
Asplundh Customer Loyalty Score by Ethnicity
Asplundh's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Asplundh.
60
out of 100
Caucasian
78
out of 100
Other
Asplundh Customer Loyalty Score by Age
Asplundh's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Asplundh.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
56-60 78% | 56-60 | 78% |
Asplundh Customer Loyalty Score by Usage
Asplundh's Customer Loyalty score was rated the highest by customers who have used Asplundh's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Asplundh Product Quality
3.5/5
Asplundh has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Asplundh Product Information
Asplundh’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.asplundh.com/
- Company Size
- 10,000+ Employees
Industry
Energy
Quick Insights into Asplundh Product Quality
Asplundh's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked Asplundh Product Quality the Highest
Ranked Asplundh Product Quality the Lowest
Asplundh Product Quality Score by Gender
Male customers rated Asplundh's Product Quality score 2.1 stars higher than Female customers.
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Male
3.6/5
Female
1.5/5
Asplundh Product Quality Score by Ethnicity
Asplundh's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Asplundh.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 4.2 | Other | 4.2 |
Asplundh Product Quality Score by Age
Asplundh's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Asplundh.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
56-60 4.2 | 56-60 | 4.2 |
Asplundh Product Quality Score by Usage
Asplundh's Product Quality score was rated the highest by customers who have used Asplundh's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Asplundh Pricing
Asplundh ROI & Value For Money
3.2/5
Asplundh has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Asplundh ROI
Asplundh's ROI score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked Asplundh ROI the Highest
Ranked Asplundh ROI the Lowest
Asplundh ROI Score by Gender
Male customers rated Asplundh's ROI score 2.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Asplundh.
Male
3.9/5
Female
1.5/5
Asplundh ROI Score by Ethnicity
Asplundh's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Asplundh.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 4.5 | Other | 4.5 |
Asplundh ROI Score by Age
Asplundh's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Asplundh.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
56-60 4.6 | 56-60 | 4.6 |
Asplundh ROI Score by Usage
Asplundh's ROI score was rated the highest by customers who have used Asplundh's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Asplundh Customer Satisfaction (CSAT)
Asplundh Customer Satisfaction (CSAT) Score
61 / 100
Asplundh has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Asplundh Customer Satisfaction
Asplundh's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked Asplundh Customer Satisfaction the Highest
Ranked Asplundh Customer Satisfaction the Lowest
Asplundh Customer Satisfaction Score by Gender
Male customers rated Asplundh's Customer Satisfaction score 54 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Asplundh.
70 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
16 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 67% |
Asplundh Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Asplundh's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
56%
CSAT according to Other
Asplundh's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Asplundh.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Asplundh Customer Satisfaction Score by Age
Asplundh's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Asplundh.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 56-60 | 100% |
Asplundh Customer Satisfaction Score by Usage
Asplundh's Customer Satisfaction score was rated the highest by customers who have used Asplundh's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Asplundh Customer Service
3.4/5
Asplundh has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Asplundh's Customer Service
Address
Willow Grove, PA
Website
http://www.asplundh.com/
Quick Insights into Asplundh Customer Service
Asplundh's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked Asplundh Customer Service the Highest
Ranked Asplundh Customer Service the Lowest
Asplundh Customer Service Score by Gender
Male customers rated Asplundh's Customer Service score 2.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Asplundh.
Male
3.9/5
Female
1.5/5
Asplundh Customer Service Score by Ethnicity
Asplundh's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Asplundh.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 4.5 | Other | 4.5 |
Asplundh Customer Service Score by Age
Asplundh's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Asplundh.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
56-60 4.6 | 56-60 | 4.6 |
Asplundh Customer Service Score by Usage
Asplundh's Customer Service score was rated the highest by customers who have used Asplundh's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Asplundh as an Employer
2.6/5
Asplundh has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Asplundh scored a 5 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Asplundh would recommend the brand to a friend. ENPS measures how likely Asplundh employees would recommend working at Asplundh to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
