-67
NPS
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Aspyr Media
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About Aspyr Media's Brand
Aspyr is a company that sells video games and has a wide selection of modern games to choose from.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3/5
Customer Service
Aspyr Media NPS
Aspyr Media's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Aspyr Media's customers would recommend using the product based on a scale of -100 to 100.
Aspyr Media Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Aspyr Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -66 | Mar 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aspyr Media Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Aspyr Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aspyr Media Product Quality
2.8/5
Aspyr Media has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspyr Media's overall Product Quality score rated by its users and customers.
Aspyr Media Product Information
Aspyr Media’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://aspyr.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Content
Gaming
Aspyr Media Pricing
Aspyr Media ROI & Value For Money
3/5
Aspyr Media has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspyr Media's overall ROI score rated by its users and customers.
Aspyr Media Customer Satisfaction (CSAT)
Aspyr Media Customer Satisfaction (CSAT) Score
33 / 100
Aspyr Media has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aspyr Media Customer Service
3/5
Aspyr Media has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Aspyr Media's overall Customer Service score rated by its users and customers.
About Aspyr Media's Customer Service
Address
P.O. BOX 5861, Austin, TX 78763
Website
http://aspyr.com
Phone Number
+1 (512) 708-8100
Aspyr Media as an Employer
Consumer vs. Employees
Aspyr Media scored a -67 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Aspyr Media would recommend the brand to a friend. ENPS measures how likely Aspyr Media employees would recommend working at Aspyr Media to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
