34
NPS
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Brand Page
AssistRx
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About AssistRx's Brand
AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
AssistRx NPS
AssistRx's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether AssistRx's customers would recommend using the product based on a scale of -100 to 100.
AssistRx Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
AssistRx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Mar 2024 50 | Mar 2024 | 50 |
Jun 2025 20 | Jun 2025 | 20 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AssistRx Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of AssistRx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AssistRx Product Quality
3.6/5
AssistRx has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock AssistRx's overall Product Quality score rated by its users and customers.
AssistRx Product Information
AssistRx’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://assistrx.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
AssistRx Pricing
AssistRx ROI & Value For Money
3.7/5
AssistRx has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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AssistRx Customer Satisfaction (CSAT)
AssistRx Customer Satisfaction (CSAT) Score
60 / 100
AssistRx has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AssistRx Customer Service
4/5
AssistRx has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About AssistRx's Customer Service
Address
4700 Millenia Blvd, Suite 500, Orlando, FL
Website
http://assistrx.com
Phone Number
(407) 367-4880
AssistRx as an Employer
3.4/5
AssistRx has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
AssistRx scored a 34 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of AssistRx would recommend the brand to a friend. ENPS measures how likely AssistRx employees would recommend working at AssistRx to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 41% | Promoters |
|---|---|
| 14% | Passive |
| 45% | Detractors |
