-92
NPS
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Associa
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About Associa's Brand
Associa provides community and property management services
Brand at a Glance
58%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Associa NPS
Associa's Net Promoter Score (NPS) is a -92 with 3% Promoters, 2% Passives, and 95% Detractors. Net Promoter Score tracks whether Associa's customers would recommend using the product based on a scale of -100 to 100.
Associa Overall NPS
| 3% | Promoters |
|---|---|
| 2% | Passives |
| 95% | Detractors |
Associa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -91 | Sep 2024 | -91 |
Oct 2024 -91 | Oct 2024 | -91 |
Nov 2024 -91 | Nov 2024 | -91 |
Dec 2024 -91 | Dec 2024 | -91 |
Jan 2025 -91 | Jan 2025 | -91 |
Feb 2025 -91 | Feb 2025 | -91 |
Mar 2025 -93 | Mar 2025 | -93 |
Apr 2025 -93 | Apr 2025 | -93 |
May 2025 -93 | May 2025 | -93 |
Jun 2025 -93 | Jun 2025 | -93 |
Aug 2025 -93 | Aug 2025 | -93 |
Oct 2025 -93 | Oct 2025 | -93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Associa NPS by Gender
Male customers rated Associa's NPS 3 points higher than Female customers.
Male
-97
Associa's NPS was rated -97 by Male customers on Comparably.
0%
Promoters
3%
Passives
97%
Detractors
Female
-100
Associa's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Associa NPS by Ethnicity
Associa's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
Associa NPS by Age
Associa's NPS was rated -100 points by customers ages 36-40 and customers ages 66+ on Comparably.
Associa NPS by Usage
Associa's NPS was rated the highest by customers who have used Associa's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -95 | 5 to 10 Years | -95 |
Over 10 Years -100 | Over 10 Years | -100 |
Associa Customer Reviews
Out of the 19 Associa customer reviews 0 were positive and 19 were constructive. Associa customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Associa Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Associa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Associa Customer Loyalty Score by Gender
Female customers rated Associa's Customer Loyalty score 12% higher than Male customers.
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Male
54%
Yes
Female
66%
Yes
Associa Customer Loyalty Score by Ethnicity
Associa's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Associa.
55
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
64
out of 100
Other
Associa Customer Loyalty Score by Age
Associa's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Associa.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 40% | 46-50 | 40% |
51-55 55% | 51-55 | 55% |
56-60 55% | 56-60 | 55% |
61-65 64% | 61-65 | 64% |
66+ 55% | 66+ | 55% |
Associa Customer Loyalty Score by Usage
Associa's Customer Loyalty score was rated the highest by customers who have used Associa's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Associa Customer Loyalty Score by Industry
Associa's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Associa Product Quality
1.5/5
Associa has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Associa Product Information
Associa’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Associa's product the highest. Reviewers from the Tech industry rated Associa the lowest at 1.5.
- Website
- http://www.associaonline.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Associa Product Quality
Associa's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Associa's Product Quality.
Ranked Associa Product Quality the Highest
Ranked Associa Product Quality the Lowest
Associa Product Quality Score by Gender
Associa's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Associa.
Male
1.5/5
Female
1.5/5
Associa Product Quality Score by Ethnicity
Associa's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Associa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Associa Product Quality Score by Age
Associa's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Associa.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Associa Product Quality Score by Usage
Associa's Product Quality score was rated 1.5 stars by customers who have used Associa's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Associa Product Quality Score by Industry
Associa's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Associa Pricing
Associa ROI & Value For Money
1.5/5
Associa has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Associa's overall ROI score rated by its users and customers.
Associa Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Associa.
Quick Insights into Associa ROI
Associa's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Associa's ROI score.
Ranked Associa ROI the Highest
Ranked Associa ROI the Lowest
Associa ROI Score by Gender
Associa's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Associa.
Male
1.5/5
Female
1.5/5
Associa ROI Score by Ethnicity
Associa's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Associa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Associa ROI Score by Age
Associa's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Associa.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Associa ROI Score by Usage
Associa's ROI score was rated 1.5 stars by customers who have used Associa's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Associa ROI Score by Industry
Associa's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Associa Customer Satisfaction (CSAT)
Associa Customer Satisfaction (CSAT) Score
3 / 100
Associa has an overall Customer Satisfaction score of 3 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
1%
Satisfied
2%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Associa Customer Satisfaction
Associa's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Associa's Customer Satisfaction.
Ranked Associa Customer Satisfaction the Highest
Ranked Associa Customer Satisfaction the Lowest
Associa Customer Satisfaction Score by Gender
Male customers rated Associa's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Associa.
3 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 11% | |
Very Dissatisfied | 80% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 88% |
Associa Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Associa's Customer Satisfaction (CSAT) score was rated 1% according to Caucasian users and customers.
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1 / 100
Very Satisfied
1%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
83%
CSAT according to Hispanic or Latino
Associa's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to African American/Black
Associa's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Associa's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Associa.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Associa's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Associa.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
93%
Associa Customer Satisfaction Score by Age
Associa's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Associa.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 5% |
Associa Customer Satisfaction Score by Usage
Associa's Customer Satisfaction score was rated the highest by customers who have used Associa's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Associa Customer Satisfaction Score by Industry
Associa's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Associa Customer Satisfaction Score by Industry",
"text": "Associa's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Associa's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Associa Customer Service
1.5/5
Associa has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Associa's overall Customer Service score rated by its users and customers.
About Associa's Customer Service
Address
5401 N. Central Expressway, Dallas, TX 75205
Website
http://www.associaonline.com
Phone Number
877-ASSOCIA
Associa's Social Links
Quick Insights into Associa Customer Service
Associa's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Associa's Customer Service score.
Ranked Associa Customer Service the Highest
Ranked Associa Customer Service the Lowest
Associa Customer Service Score by Gender
Associa's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Associa.
Male
1.5/5
Female
1.5/5
Associa Customer Service Score by Ethnicity
Associa's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Associa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Associa Customer Service Score by Age
Associa's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Associa.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Associa Customer Service Score by Usage
Associa's Customer Service score was rated 1.5 stars by customers who have used Associa's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Associa Customer Service Score by Industry
Associa's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Associa as an Employer
4.5/5
Associa has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Associa scored a -92 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Associa would recommend the brand to a friend. ENPS measures how likely Associa employees would recommend working at Associa to a friend.
Net Promoter Score
-92
NPS Score
| 3% | Promoters |
|---|---|
| 2% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
