-10
NPS
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Associated Food Stores
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About Associated Food Stores' Brand
Associated Food Stores, Inc., is a cooperatively owned wholesale distributor to almost 500 independent owned supermarkets in eight states.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Associated Food Stores NPS
Associated Food Stores's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Associated Food Stores's customers would recommend using the product based on a scale of -100 to 100.
Associated Food Stores Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Associated Food Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Sep 2020 50 | Sep 2020 | 50 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 25 | Sep 2021 | 25 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 -17 | Feb 2022 | -17 |
Apr 2022 -1 | Apr 2022 | -1 |
Jun 2022 -13 | Jun 2022 | -13 |
May 2024 0 | May 2024 | 0 |
Apr 2025 -10 | Apr 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Associated Food Stores Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Associated Food Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Associated Food Stores Product Quality
3.6/5
Associated Food Stores has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Associated Food Stores' overall Product Quality score rated by its users and customers.
Associated Food Stores Product Information
Associated Food Stores’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://afstores.com
- Company Size
- 1,001-5,000 Employees
Associated Food Stores Pricing
Associated Food Stores ROI & Value For Money
3.4/5
Associated Food Stores has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Associated Food Stores Customer Satisfaction (CSAT)
Associated Food Stores Customer Satisfaction (CSAT) Score
43 / 100
Associated Food Stores has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Associated Food Stores Customer Service
3.5/5
Associated Food Stores has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Associated Food Stores's Customer Service
Address
109 Maple Avenue, Patchogue, NY 11772
Website
http://afstores.com
Phone Number
(801) 786-8768
Associated Food Stores as an Employer
2.5/5
Associated Food Stores has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Associated Food Stores scored a -10 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Associated Food Stores would recommend the brand to a friend. ENPS measures how likely Associated Food Stores employees would recommend working at Associated Food Stores to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 14% | Promoters |
|---|---|
| 24% | Passive |
| 62% | Detractors |
