-20
NPS
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Assured Guaranty
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About Assured Guaranty's Brand
Assured Guaranty is the leading provider of financial guaranty insurance.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Assured Guaranty NPS
Assured Guaranty's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Assured Guaranty's customers would recommend using the product based on a scale of -100 to 100.
Assured Guaranty Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Assured Guaranty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 0 | Jul 2024 | 0 |
Dec 2024 -20 | Dec 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Assured Guaranty Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Assured Guaranty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Assured Guaranty Product Quality
2.8/5
Assured Guaranty has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Assured Guaranty's overall Product Quality score rated by its users and customers.
Assured Guaranty Product Information
Assured Guaranty’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://assuredguaranty.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Assured Guaranty Pricing
Assured Guaranty ROI & Value For Money
2.7/5
Assured Guaranty has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Assured Guaranty's overall ROI score rated by its users and customers.
Assured Guaranty Customer Satisfaction (CSAT)
Assured Guaranty Customer Satisfaction (CSAT) Score
67 / 100
Assured Guaranty has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Assured Guaranty Customer Service
2.8/5
Assured Guaranty has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Assured Guaranty's overall Customer Service score rated by its users and customers.
About Assured Guaranty's Customer Service
Address
30 Woodbourne Avenue, Hamilton, KS
Website
http://assuredguaranty.com/
Phone Number
+1 441 279 5700
Assured Guaranty as an Employer
4.3/5
Assured Guaranty has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Assured Guaranty scored a -20 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Assured Guaranty would recommend the brand to a friend. ENPS measures how likely Assured Guaranty employees would recommend working at Assured Guaranty to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
