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NPS
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AssuredPartners
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About AssuredPartners' Brand
AssuredPartners stands as a global frontrunner in the insurance brokerage landscape, with special expertise in industry-specific insurance solutions for both businesses and consumers. We offer a comprehensive range of services, including commercial insurance, risk management, and employee benefits. As strategic advisors in the insurance domain, our unparalleled expertise empowers us to deliver tailor-made solutions designed to meet the unique needs of our clients.
Brand at a Glance
77%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
AssuredPartners NPS
AssuredPartners's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether AssuredPartners's customers would recommend using the product based on a scale of -100 to 100.
AssuredPartners Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
AssuredPartners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 43 | Sep 2022 | 43 |
Oct 2022 11 | Oct 2022 | 11 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -9 | Jan 2023 | -9 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 -1 | Aug 2023 | -1 |
Feb 2024 13 | Feb 2024 | 13 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 0 | May 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 -1 | Mar 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AssuredPartners NPS by Gender
AssuredPartners's NPS was rated -50 by both Female and Male customers on Comparably.
Male
-50
AssuredPartners's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-50
AssuredPartners's NPS was rated -50 by Female customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
AssuredPartners NPS by Ethnicity
AssuredPartners's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
AssuredPartners NPS by Usage
AssuredPartners's NPS was rated -67 points by customers who have used AssuredPartners's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -67 | Over 10 Years | -67 |
AssuredPartners Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of AssuredPartners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AssuredPartners Customer Loyalty Score by Gender
Male customers rated AssuredPartners's Customer Loyalty score 22% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AssuredPartners.
Male
100%
Yes
Female
78%
Yes
AssuredPartners Customer Loyalty Score by Ethnicity
AssuredPartners's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AssuredPartners.
100
out of 100
Caucasian
AssuredPartners Customer Loyalty Score by Usage
AssuredPartners's Customer Loyalty score was rated 100% by customers who have used AssuredPartners's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AssuredPartners Product Quality
3/5
AssuredPartners has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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AssuredPartners Product Information
AssuredPartners’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Insurance
Quick Insights into AssuredPartners Product Quality
AssuredPartners's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked AssuredPartners Product Quality the Highest
Ranked AssuredPartners Product Quality the Lowest
AssuredPartners Product Quality Score by Gender
Male customers rated AssuredPartners's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AssuredPartners.
Male
2.4/5
Female
2.1/5
AssuredPartners Product Quality Score by Ethnicity
AssuredPartners's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AssuredPartners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
AssuredPartners Product Quality Score by Usage
AssuredPartners's Product Quality score was rated 1.5 stars by customers who have used AssuredPartners's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AssuredPartners Pricing
AssuredPartners ROI & Value For Money
3.1/5
AssuredPartners has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into AssuredPartners ROI
AssuredPartners's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AssuredPartners' ROI score.
Ranked AssuredPartners ROI the Highest
Ranked AssuredPartners ROI the Lowest
AssuredPartners ROI Score by Gender
AssuredPartners's ROI score was rated 2.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AssuredPartners.
Male
2.2/5
Female
2.2/5
AssuredPartners ROI Score by Ethnicity
AssuredPartners's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AssuredPartners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
AssuredPartners ROI Score by Usage
AssuredPartners's ROI score was rated 2 stars by customers who have used AssuredPartners's products/services for Over 10 Years.
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AssuredPartners Customer Satisfaction (CSAT)
AssuredPartners Customer Satisfaction (CSAT) Score
41 / 100
AssuredPartners has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
12%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AssuredPartners Customer Satisfaction
AssuredPartners's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AssuredPartners' Customer Satisfaction.
Ranked AssuredPartners Customer Satisfaction the Highest
Ranked AssuredPartners Customer Satisfaction the Lowest
AssuredPartners Customer Satisfaction Score by Gender
AssuredPartners's Customer Satisfaction score was rated 25 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AssuredPartners.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
AssuredPartners Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AssuredPartners' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AssuredPartners.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
AssuredPartners Customer Satisfaction Score by Usage
AssuredPartners's Customer Satisfaction score was rated 0 points by customers who have used AssuredPartners's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AssuredPartners Customer Service
3.1/5
AssuredPartners has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About AssuredPartners's Customer Service
Address
450 S Orange Ave, Orlando, FL 32801
Website
https://www.assuredpartners.com/
Phone Number
4077080040
AssuredPartners's Social Links
Quick Insights into AssuredPartners Customer Service
AssuredPartners's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AssuredPartners' Customer Service score.
Ranked AssuredPartners Customer Service the Highest
Ranked AssuredPartners Customer Service the Lowest
AssuredPartners Customer Service Score by Gender
Female customers rated AssuredPartners's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AssuredPartners.
Male
2/5
Female
2.9/5
AssuredPartners Customer Service Score by Ethnicity
AssuredPartners's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AssuredPartners.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
AssuredPartners Customer Service Score by Usage
AssuredPartners's Customer Service score was rated 1.6 stars by customers who have used AssuredPartners's products/services for Over 10 Years.
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AssuredPartners as an Employer
Consumer vs. Employees
AssuredPartners scored a 0 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of AssuredPartners would recommend the brand to a friend. ENPS measures how likely AssuredPartners employees would recommend working at AssuredPartners to a friend.
Net Promoter Score
0
NPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
