0
NPS
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ASTM
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About ASTM's Brand
Operator of an industrial holding company. The company through its subsidiaries, it is involved in the sectors of licensed motorway construction and operation.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
ASTM NPS
ASTM's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether ASTM's customers would recommend using the product based on a scale of -100 to 100.
ASTM Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
ASTM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASTM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ASTM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ASTM Product Quality
4/5
ASTM has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ASTM's overall Product Quality score rated by its users and customers.
ASTM Product Information
ASTM’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.astm.it
- Company Size
- 1,001-5,000 Employees
ASTM Pricing
ASTM ROI & Value For Money
4/5
ASTM has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ASTM's overall ROI score rated by its users and customers.
ASTM Customer Satisfaction (CSAT)
ASTM Customer Satisfaction (CSAT) Score
100 / 100
ASTM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ASTM Customer Service
4/5
ASTM has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ASTM's overall Customer Service score rated by its users and customers.
About ASTM's Customer Service
Address
Corso Regina Margherita, 165, Turin, 10144
Website
www.astm.it
Phone Number
7
Consumer vs. Employees
ASTM scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ASTM would recommend the brand to a friend. ENPS measures how likely ASTM employees would recommend working at ASTM to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
