-5
NPS
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Astound Commerce
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About Astound Commerce's Brand
Demandware ecommerce solution partner
Brand at a Glance
84%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Astound Commerce NPS
Astound Commerce's Net Promoter Score (NPS) is a -5 with 42% Promoters, 11% Passives, and 47% Detractors. Net Promoter Score tracks whether Astound Commerce's customers would recommend using the product based on a scale of -100 to 100.
Astound Commerce Overall NPS
| 42% | Promoters |
|---|---|
| 11% | Passives |
| 47% | Detractors |
Astound Commerce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -25 | Jul 2022 | -25 |
Aug 2022 -11 | Aug 2022 | -11 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -9 | Oct 2022 | -9 |
Nov 2022 -17 | Nov 2022 | -17 |
Jan 2023 -8 | Jan 2023 | -8 |
Sep 2023 -15 | Sep 2023 | -15 |
Oct 2023 -6 | Oct 2023 | -6 |
Nov 2023 -13 | Nov 2023 | -13 |
Dec 2023 -18 | Dec 2023 | -18 |
Apr 2024 -12 | Apr 2024 | -12 |
Sep 2024 -5 | Sep 2024 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astound Commerce NPS by Gender
Female customers rated Astound Commerce's NPS 32 points higher than Male customers.
Male
-66
Astound Commerce's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-34
Astound Commerce's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Astound Commerce NPS by Ethnicity
Astound Commerce's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Astound Commerce NPS by Age
Astound Commerce's NPS was rated -100 points by customers ages 56-60 on Comparably.
Astound Commerce NPS by Usage
Astound Commerce's NPS was rated -100 points by customers who have used Astound Commerce's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Astound Commerce Customer Reviews
Out of the 3 Astound Commerce customer reviews 1 was positive and 2 were constructive. Astound Commerce customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Astound Commerce Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Astound Commerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astound Commerce Customer Loyalty Score by Gender
Astound Commerce's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Astound Commerce.
Male
100%
Yes
Female
100%
Yes
Astound Commerce Customer Loyalty Score by Ethnicity
Astound Commerce's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Astound Commerce.
100
out of 100
Caucasian
100
out of 100
Other
Astound Commerce Customer Loyalty Score by Age
Astound Commerce's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Astound Commerce.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Astound Commerce Customer Loyalty Score by Usage
Astound Commerce's Customer Loyalty score was rated 100% by customers who have used Astound Commerce's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Astound Commerce Product Quality
2.9/5
Astound Commerce has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Astound Commerce Product Information
Astound Commerce’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Quick Insights into Astound Commerce Product Quality
Astound Commerce's Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Astound Commerce Product Quality the Highest
Ranked Astound Commerce Product Quality the Lowest
Astound Commerce Product Quality Score by Gender
Male customers rated Astound Commerce's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Astound Commerce.
Male
2.1/5
Female
1.6/5
Astound Commerce Product Quality Score by Ethnicity
Astound Commerce's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Astound Commerce.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Astound Commerce Product Quality Score by Age
Astound Commerce's Product Quality score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Astound Commerce.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Astound Commerce Product Quality Score by Usage
Astound Commerce's Product Quality score was rated 1.5 stars by customers who have used Astound Commerce's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Astound Commerce Pricing
Astound Commerce ROI & Value For Money
2.9/5
Astound Commerce has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Astound Commerce ROI
Astound Commerce's ROI score was rated highest by Male customers, and rated lowest by Caucasian customers.
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Ranked Astound Commerce ROI the Highest
Ranked Astound Commerce ROI the Lowest
Astound Commerce ROI Score by Gender
Male customers rated Astound Commerce's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Astound Commerce.
Male
2.3/5
Female
2/5
Astound Commerce ROI Score by Ethnicity
Astound Commerce's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Astound Commerce.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
Astound Commerce ROI Score by Age
Astound Commerce's ROI score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Astound Commerce.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Astound Commerce ROI Score by Usage
Astound Commerce's ROI score was rated 1.5 stars by customers who have used Astound Commerce's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Astound Commerce Customer Satisfaction (CSAT)
Astound Commerce Customer Satisfaction (CSAT) Score
27 / 100
Astound Commerce has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Astound Commerce Customer Satisfaction
Astound Commerce's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Astound Commerce's Customer Satisfaction.
Ranked Astound Commerce Customer Satisfaction the Highest
Ranked Astound Commerce Customer Satisfaction the Lowest
Astound Commerce Customer Satisfaction Score by Gender
Astound Commerce's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Astound Commerce.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Astound Commerce Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Astound Commerce's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Astound Commerce.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to Other
Astound Commerce's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Astound Commerce.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Astound Commerce Customer Satisfaction Score by Age
Astound Commerce's Customer Satisfaction score was rated 0 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Astound Commerce.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% |
Astound Commerce Customer Satisfaction Score by Usage
Astound Commerce's Customer Satisfaction score was rated 0 points by customers who have used Astound Commerce's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Astound Commerce Customer Service
2.8/5
Astound Commerce has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Astound Commerce's overall Customer Service score rated by its users and customers.
About Astound Commerce's Customer Service
Address
San Francisco, CA
Website
http://www.astoundcommerce.com
Phone Number
415-848-8190
Quick Insights into Astound Commerce Customer Service
Astound Commerce's Customer Service score was rated highest by Female customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Astound Commerce's Customer Service score.
Ranked Astound Commerce Customer Service the Highest
Ranked Astound Commerce Customer Service the Lowest
Astound Commerce Customer Service Score by Gender
Female customers rated Astound Commerce's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Astound Commerce.
Male
1.9/5
Female
2.1/5
Astound Commerce Customer Service Score by Ethnicity
Astound Commerce's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Astound Commerce.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
Astound Commerce Customer Service Score by Age
Astound Commerce's Customer Service score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Astound Commerce.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Astound Commerce Customer Service Score by Usage
Astound Commerce's Customer Service score was rated 1.5 stars by customers who have used Astound Commerce's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Astound Commerce as an Employer
4.5/5
Astound Commerce has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Astound Commerce scored a -5 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Astound Commerce would recommend the brand to a friend. ENPS measures how likely Astound Commerce employees would recommend working at Astound Commerce to a friend.
Net Promoter Score
-5
NPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
