-50
NPS
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Astra
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About Astra's Brand
Astra’s mission is to Improve Life on Earth from Space™ by creating a healthier and more connected planet. Astra’s first flight to space was within 4 years of its inception, making it the fastest company to reach space. Visit www.astra.com to learn more about Astra.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Astra NPS
Astra's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Astra's customers would recommend using the product based on a scale of -100 to 100.
Astra Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Astra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
Dec 2024 -50 | Dec 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astra Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Astra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astra Product Quality
1.5/5
Astra has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Astra's overall Product Quality score rated by its users and customers.
Astra Product Information
Astra’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.astra.com
- Company Size
- 201-500 Employees
Industry
Aerospace and Aviation
Astra Pricing
Astra ROI & Value For Money
1.5/5
Astra has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Astra's overall ROI score rated by its users and customers.
Astra Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astra Customer Service
1.5/5
Astra has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Astra's overall Customer Service score rated by its users and customers.
About Astra's Customer Service
Address
1900 Skyhawk Street, Alameda, CA 94501
Website
https://www.astra.com
Phone Number
+18662787217
Astra's Social Links
Astra as an Employer
4.6/5
Astra has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Astra scored a -50 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Astra would recommend the brand to a friend. ENPS measures how likely Astra employees would recommend working at Astra to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
