100
NPS
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Astra International
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About Astra International's Brand
Provider of automotive vehicles and consumer products and operator of coal mines in Indonesia.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Astra International NPS
Astra International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Astra International's customers would recommend using the product based on a scale of -100 to 100.
Astra International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Astra International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astra International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Astra International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astra International Product Quality
4.5/5
Astra International has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Astra International's overall Product Quality score rated by its users and customers.
Astra International Product Information
Astra International’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.astra.co.id
- Company Size
- 10,000+ Employees
Astra International Pricing
Astra International ROI & Value For Money
4.5/5
Astra International has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Astra International Customer Satisfaction (CSAT)
Astra International Customer Satisfaction (CSAT) Score
100 / 100
Astra International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astra International Customer Service
4.2/5
Astra International has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Astra International's Customer Service
Address
Astra International Building, Jakarta, 14330
Website
www.astra.co.id
Phone Number
7
Consumer vs. Employees
Astra International scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Astra International would recommend the brand to a friend. ENPS measures how likely Astra International employees would recommend working at Astra International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
