0
NPS
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Astral Pipes
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About Astral Pipes' Brand
Manufacturer of chlorinated poly vinyl chloride plumbing systems. The company manufactures and supplies plumbing pipes and ASTM solvent weld lead free PVC plumbing systems to residential and industrial applications.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Astral Pipes NPS
Astral Pipes's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Astral Pipes's customers would recommend using the product based on a scale of -100 to 100.
Astral Pipes Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Astral Pipes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astral Pipes Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Astral Pipes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astral Pipes Product Quality
2.7/5
Astral Pipes has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Astral Pipes' overall Product Quality score rated by its users and customers.
Astral Pipes Product Information
Astral Pipes’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.astralpipes.com
- Company Size
- 501-1,000 Employees
Astral Pipes Pricing
Astral Pipes ROI & Value For Money
2.7/5
Astral Pipes has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Astral Pipes Customer Satisfaction (CSAT)
Astral Pipes Customer Satisfaction (CSAT) Score
50 / 100
Astral Pipes has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astral Pipes Customer Service
2.7/5
Astral Pipes has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Astral Pipes' overall Customer Service score rated by its users and customers.
About Astral Pipes's Customer Service
Address
Astral House, Ahmedabad, 380059
Website
www.astralpipes.com
Phone Number
7
Consumer vs. Employees
Astral Pipes scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Astral Pipes would recommend the brand to a friend. ENPS measures how likely Astral Pipes employees would recommend working at Astral Pipes to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
