50
NPS
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Astreya
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About Astreya's Brand
Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Astreya NPS
Astreya's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Astreya's customers would recommend using the product based on a scale of -100 to 100.
Astreya Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Astreya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2024 50 | Nov 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astreya Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Astreya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astreya Product Quality
3.5/5
Astreya has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Astreya's overall Product Quality score rated by its users and customers.
Astreya Product Information
Astreya’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://astreya.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Small Business Services
Astreya Pricing
Astreya ROI & Value For Money
3.4/5
Astreya has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Astreya's overall ROI score rated by its users and customers.
Astreya Customer Satisfaction (CSAT)
Astreya Customer Satisfaction (CSAT) Score
50 / 100
Astreya has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astreya Customer Service
3.1/5
Astreya has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Astreya's overall Customer Service score rated by its users and customers.
About Astreya's Customer Service
Address
3970 Freedom Circle, Suite 110, Santa Clara, CA
Website
http://astreya.com
Phone Number
(800) 224-1117
Astreya as an Employer
2.4/5
Astreya has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Astreya scored a 50 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Astreya would recommend the brand to a friend. ENPS measures how likely Astreya employees would recommend working at Astreya to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
