-3
NPS
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Astro
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About Astro's Brand
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Astro NPS
Astro's Net Promoter Score (NPS) is a -3 with 38% Promoters, 21% Passives, and 41% Detractors. Net Promoter Score tracks whether Astro's customers would recommend using the product based on a scale of -100 to 100.
Astro Overall NPS
| 38% | Promoters |
|---|---|
| 21% | Passives |
| 41% | Detractors |
Astro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -16 | Jul 2022 | -16 |
Aug 2022 -1 | Aug 2022 | -1 |
Sep 2022 7 | Sep 2022 | 7 |
Nov 2022 -6 | Nov 2022 | -6 |
Dec 2022 8 | Dec 2022 | 8 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 3 | Apr 2023 | 3 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -4 | Jul 2023 | -4 |
May 2024 -7 | May 2024 | -7 |
Apr 2025 -4 | Apr 2025 | -4 |
Sep 2025 -5 | Sep 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astro NPS by Gender
Female customers rated Astro's NPS 80 points higher than Male customers.
Male
-60
Astro's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
20
Astro's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Astro NPS by Ethnicity
Astro's NPS was rated -17 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Astro NPS by Usage
Astro's NPS was rated -17 points by customers who have used Astro's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -17 | Over 10 Years | -17 |
Astro Customer Reviews
Out of the 3 Astro customer reviews 2 were positive and 1 was constructive. Astro customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Astro Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Astro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astro Customer Loyalty Score by Gender
Female customers rated Astro's Customer Loyalty score 36% higher than Male customers.
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Male
46%
Yes
Female
82%
Yes
Astro Customer Loyalty Score by Ethnicity
Astro's Customer Loyalty score was rated 55% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Astro.
55
out of 100
Asian or Pacific Islander
Astro Customer Loyalty Score by Usage
Astro's Customer Loyalty score was rated 70% by customers who have used Astro's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Astro Product Quality
3.3/5
Astro has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Astro Product Information
Astro’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.helloastro.com
- Company Size
- 1-10 Employees
Industry
Tech
Quick Insights into Astro Product Quality
Astro's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Astro Product Quality the Highest
Ranked Astro Product Quality the Lowest
Astro Product Quality Score by Gender
Female customers rated Astro's Product Quality score 1.5 stars higher than Male customers.
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Male
2.2/5
Female
3.7/5
Astro Product Quality Score by Ethnicity
Astro's Product Quality score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Astro.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Astro Product Quality Score by Usage
Astro's Product Quality score was rated 2.9 stars by customers who have used Astro's products/services for Over 10 Years.
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Astro Pricing
Astro ROI & Value For Money
2.9/5
Astro has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Astro ROI
Astro's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Astro ROI the Highest
Ranked Astro ROI the Lowest
Astro ROI Score by Gender
Female customers rated Astro's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Astro.
Male
2.1/5
Female
3.2/5
Astro ROI Score by Ethnicity
Astro's ROI score was rated 2.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Astro.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Astro ROI Score by Usage
Astro's ROI score was rated 2.5 stars by customers who have used Astro's products/services for Over 10 Years.
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Astro Customer Satisfaction (CSAT)
Astro Customer Satisfaction (CSAT) Score
67 / 100
Astro has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Astro Customer Satisfaction
Astro's Customer Satisfaction score was rated highest by customers who have used Astro's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Astro's Customer Satisfaction.
Ranked Astro Customer Satisfaction the Highest
Astro Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Astro's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Astro.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
Astro Customer Satisfaction Score by Usage
Astro's Customer Satisfaction score was rated 60 points by customers who have used Astro's products/services for Over 10 Years.
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Astro Customer Service
2.9/5
Astro has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Astro's Customer Service
Address
New York City, NY
Website
http://www.helloastro.com
Quick Insights into Astro Customer Service
Astro's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Astro Customer Service the Highest
Ranked Astro Customer Service the Lowest
Astro Customer Service Score by Gender
Female customers rated Astro's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Astro.
Male
2/5
Female
3.2/5
Astro Customer Service Score by Ethnicity
Astro's Customer Service score was rated 2.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Astro.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Astro Customer Service Score by Usage
Astro's Customer Service score was rated 2.6 stars by customers who have used Astro's products/services for Over 10 Years.
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Astro as an Employer
2.5/5
Astro has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Astro scored a -3 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Astro would recommend the brand to a friend. ENPS measures how likely Astro employees would recommend working at Astro to a friend.
Net Promoter Score
-3
NPS Score
| 38% | Promoters |
|---|---|
| 21% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
