0
NPS
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Astronics
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About Astronics' Brand
Astronics Corporation is a leader in advanced, high performance lighting, electrical power, avionics databus products and automated test
Brand at a Glance
100%
Customer Loyalty
2.8/5
Product Quality
3.7/5
Pricing
2.7/5
Customer Service
Astronics NPS
Astronics's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Astronics's customers would recommend using the product based on a scale of -100 to 100.
Astronics Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Astronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astronics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Astronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Astronics Product Quality
2.8/5
Astronics has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Astronics' overall Product Quality score rated by its users and customers.
Astronics Product Information
Astronics’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.astronics.com
- Company Size
- 1,001-5,000 Employees
Industry
Travel
Astronics Pricing
Astronics ROI & Value For Money
3.7/5
Astronics has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Astronics Customer Satisfaction (CSAT)
Astronics Customer Satisfaction (CSAT) Score
25 / 100
Astronics has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astronics Customer Service
2.7/5
Astronics has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Astronics's Customer Service
Address
130 Commerce Way, East Aurora, NY
Website
http://www.astronics.com
Phone Number
716.805.1599
Astronics as an Employer
3.8/5
Astronics has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Astronics scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Astronics would recommend the brand to a friend. ENPS measures how likely Astronics employees would recommend working at Astronics to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
