-72
NPS
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Asure Software
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About Asure Software's Brand
Asure Software offers web-based workforce management solutions for organizations to manage their office environment and human resources.
Brand at a Glance
85%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Asure Software NPS
Asure Software's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Asure Software's customers would recommend using the product based on a scale of -100 to 100.
Asure Software Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Asure Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Aug 2024 -71 | Aug 2024 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Asure Software Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Asure Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Asure Software Product Quality
2.4/5
Asure Software has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Asure Software's overall Product Quality score rated by its users and customers.
Asure Software Product Information
Asure Software’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.asuresoftware.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Asure Software Pricing
Asure Software ROI & Value For Money
2.1/5
Asure Software has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Asure Software's overall ROI score rated by its users and customers.
Asure Software Customer Satisfaction (CSAT)
Asure Software Customer Satisfaction (CSAT) Score
28 / 100
Asure Software has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Asure Software Customer Service
2.2/5
Asure Software has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Asure Software's Customer Service
Address
110 Wild Basin Rd., Suite 100, Austin, TX
Website
http://www.asuresoftware.com
Phone Number
(888) 323-8835
Asure Software as an Employer
4.1/5
Asure Software has a 4.1/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Asure Software scored a -72 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Asure Software would recommend the brand to a friend. ENPS measures how likely Asure Software employees would recommend working at Asure Software to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
