13
NPS
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Atento
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About Atento's Brand
Atento is the leading company in Business Process Outsourcing and Customer Experience Management services.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Atento NPS
Atento's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether Atento's customers would recommend using the product based on a scale of -100 to 100.
Atento Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
Atento NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 -13 | Apr 2022 | -13 |
May 2022 0 | May 2022 | 0 |
Jun 2022 10 | Jun 2022 | 10 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 8 | Aug 2023 | 8 |
Mar 2024 13 | Mar 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atento Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Atento users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atento Product Quality
2.7/5
Atento has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Atento's overall Product Quality score rated by its users and customers.
Atento Product Information
Atento’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://atento.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Atento Pricing
Atento ROI & Value For Money
2.8/5
Atento has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Atento Customer Satisfaction (CSAT)
Atento Customer Satisfaction (CSAT) Score
45 / 100
Atento has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
28%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atento Customer Service
2.6/5
Atento has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Atento's Customer Service
Address
5959 Northwest Parkway, San Antonio, TX
Website
http://atento.com/
Phone Number
(787)653-2000
Atento as an Employer
2.5/5
Atento has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Atento scored a 13 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Atento would recommend the brand to a friend. ENPS measures how likely Atento employees would recommend working at Atento to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 29% | Promoters |
|---|---|
| 16% | Passive |
| 55% | Detractors |
