-50
NPS
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Brand Page
ATF
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About ATF's Brand
ATF is a unique law enforcement agency in the United State Department of Justice that protects our communities from violent criminals.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
ATF NPS
ATF's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether ATF's customers would recommend using the product based on a scale of -100 to 100.
ATF Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
ATF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ATF Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of ATF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ATF Product Quality
2.6/5
ATF has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ATF's overall Product Quality score rated by its users and customers.
ATF Product Information
ATF’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.atf.gov/
- Company Size
- 5,001-10,000 Employees
ATF Pricing
ATF ROI & Value For Money
2.6/5
ATF has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ATF's overall ROI score rated by its users and customers.
ATF Customer Satisfaction (CSAT)
ATF Customer Satisfaction (CSAT) Score
33 / 100
ATF has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ATF Customer Service
2.6/5
ATF has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ATF's overall Customer Service score rated by its users and customers.
About ATF's Customer Service
Address
Washington, DC
Website
https://www.atf.gov/
Phone Number
1-202-648-7777
ATF as an Employer
4.2/5
ATF has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
ATF scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ATF would recommend the brand to a friend. ENPS measures how likely ATF employees would recommend working at ATF to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
