17
NPS
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Brand Page
ATG
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About ATG's Brand
Website to provide robust shopping
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
ATG NPS
ATG's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether ATG's customers would recommend using the product based on a scale of -100 to 100.
ATG Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
ATG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
Oct 2023 40 | Oct 2023 | 40 |
Apr 2025 17 | Apr 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ATG Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of ATG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ATG Product Quality
3.1/5
ATG has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ATG's overall Product Quality score rated by its users and customers.
ATG Product Information
ATG’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.atgstores.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
ATG Pricing
ATG ROI & Value For Money
3.4/5
ATG has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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ATG Customer Satisfaction (CSAT)
ATG Customer Satisfaction (CSAT) Score
60 / 100
ATG has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ATG Customer Service
3.2/5
ATG has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ATG's Customer Service
Address
Kirkland, WA
Website
http://www.atgstores.com
Phone Number
+1 (888) 500-9541
ATG as an Employer
4.1/5
ATG has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ATG scored a 17 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of ATG would recommend the brand to a friend. ENPS measures how likely ATG employees would recommend working at ATG to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
