0
NPS
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Brand Page
Atlan
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About Atlan's Brand
IT security validation
Brand at a Glance
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Atlan NPS
Atlan's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Atlan's customers would recommend using the product based on a scale of -100 to 100.
Atlan Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Atlan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atlan Product Quality
4/5
Atlan has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlan's overall Product Quality score rated by its users and customers.
Atlan Product Information
Atlan’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.atlanlabs.com
Industry
Tech
Business Services
Enterprise
Government & Legal
Atlan Pricing
Atlan ROI & Value For Money
5/5
Atlan has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlan's overall ROI score rated by its users and customers.
Atlan Customer Satisfaction (CSAT)
Atlan Customer Satisfaction (CSAT) Score
50 / 100
Atlan has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atlan Customer Service
5/5
Atlan has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlan's overall Customer Service score rated by its users and customers.
About Atlan's Customer Service
Address
6849 Old Dominion Drive, Suite 360, Mclean, VA
Website
http://www.atlanlabs.com
Phone Number
+1 (703) 676-7887
Atlan as an Employer
2.5/5
Atlan has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Atlan scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlan would recommend the brand to a friend. ENPS measures how likely Atlan employees would recommend working at Atlan to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
