21
NPS
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Atlantic Health System
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About Atlantic Health System's Brand
Atlantic Health System is one of the leading non-profit health care systems in the state.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Atlantic Health System NPS
Atlantic Health System's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether Atlantic Health System's customers would recommend using the product based on a scale of -100 to 100.
Atlantic Health System Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
Atlantic Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 66 | Apr 2022 | 66 |
Feb 2023 36 | Feb 2023 | 36 |
Apr 2023 22 | Apr 2023 | 22 |
May 2023 13 | May 2023 | 13 |
Jun 2023 5 | Jun 2023 | 5 |
Jul 2023 12 | Jul 2023 | 12 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 10 | Oct 2023 | 10 |
Nov 2023 19 | Nov 2023 | 19 |
Mar 2024 14 | Mar 2024 | 14 |
Apr 2024 18 | Apr 2024 | 18 |
Jul 2024 21 | Jul 2024 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atlantic Health System NPS by Gender
Male customers rated Atlantic Health System's NPS 33 points higher than Female customers.
Male
20
Atlantic Health System's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-13
Atlantic Health System's NPS was rated -13 by Female customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Atlantic Health System NPS by Ethnicity
Atlantic Health System's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Other 0 | Other | 0 |
Atlantic Health System NPS by Age
Atlantic Health System's NPS was rated -100 points by customers ages 66+ on Comparably.
Atlantic Health System NPS by Usage
Atlantic Health System's NPS was rated the highest by customers who have used Atlantic Health System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Over 10 Years -34 | Over 10 Years | -34 |
Atlantic Health System Customer Reviews
Out of the 2 Atlantic Health System customer reviews 2 were positive and 0 were constructive. Atlantic Health System customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Atlantic Health System Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Atlantic Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atlantic Health System Customer Loyalty Score by Gender
Female customers rated Atlantic Health System's Customer Loyalty score 14% higher than Male customers.
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Male
64%
Yes
Female
78%
Yes
Atlantic Health System Customer Loyalty Score by Ethnicity
Atlantic Health System's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Atlantic Health System.
61
out of 100
Caucasian
78
out of 100
Other
Atlantic Health System Customer Loyalty Score by Age
Atlantic Health System's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Atlantic Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Atlantic Health System Customer Loyalty Score by Usage
Atlantic Health System's Customer Loyalty score was rated the highest by customers who have used Atlantic Health System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Atlantic Health System Customer Loyalty Score by Industry
Atlantic Health System's Customer Loyalty score was rated 100% by Tech industry customers.
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Atlantic Health System Product Quality
3.1/5
Atlantic Health System has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Atlantic Health System Product Information
Atlantic Health System’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Atlantic Health System's product the highest.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Atlantic Health System Product Quality
Atlantic Health System's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Atlantic Health System's products/services for Over 10 Years.
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Ranked Atlantic Health System Product Quality the Highest
Ranked Atlantic Health System Product Quality the Lowest
Atlantic Health System Product Quality Score by Gender
Atlantic Health System's Product Quality score was rated 3 by both Female and Male customers on Comparably.
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Male
3/5
Female
3/5
Atlantic Health System Product Quality Score by Ethnicity
Atlantic Health System's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atlantic Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 3.2 | Other | 3.2 |
Atlantic Health System Product Quality Score by Age
Atlantic Health System's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Atlantic Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Atlantic Health System Product Quality Score by Usage
Atlantic Health System's Product Quality score was rated the highest by customers who have used Atlantic Health System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Atlantic Health System Product Quality Score by Industry
Atlantic Health System's Product Quality score was rated 4.3 stars by Tech industry customers.
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Atlantic Health System Pricing
Atlantic Health System ROI & Value For Money
3.1/5
Atlantic Health System has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Atlantic Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Atlantic Health System ROI
Atlantic Health System's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Atlantic Health System ROI the Highest
Ranked Atlantic Health System ROI the Lowest
Atlantic Health System ROI Score by Gender
Female customers rated Atlantic Health System's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atlantic Health System.
Male
3.1/5
Female
3.2/5
Atlantic Health System ROI Score by Ethnicity
Atlantic Health System's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Atlantic Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.7 | Other | 2.7 |
Atlantic Health System ROI Score by Age
Atlantic Health System's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Atlantic Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Atlantic Health System ROI Score by Usage
Atlantic Health System's ROI score was rated the highest by customers who have used Atlantic Health System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Atlantic Health System ROI Score by Industry
Atlantic Health System's ROI score was rated 4.3 stars by Tech industry customers.
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Atlantic Health System Customer Satisfaction (CSAT)
Atlantic Health System Customer Satisfaction (CSAT) Score
56 / 100
Atlantic Health System has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atlantic Health System Customer Satisfaction
Atlantic Health System's Customer Satisfaction score was rated highest by customers who have used Atlantic Health System's products/services for 1 to 2 Years, and rated lowest by customers who have used Atlantic Health System's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Atlantic Health System's Customer Satisfaction.
Ranked Atlantic Health System Customer Satisfaction the Highest
Ranked Atlantic Health System Customer Satisfaction the Lowest
Atlantic Health System Customer Satisfaction Score by Gender
Female customers rated Atlantic Health System's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Atlantic Health System.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
51 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 25% |
Atlantic Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Atlantic Health System's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to Other
Atlantic Health System's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atlantic Health System.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Atlantic Health System Customer Satisfaction Score by Age
Atlantic Health System's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Atlantic Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Atlantic Health System Customer Satisfaction Score by Usage
Atlantic Health System's Customer Satisfaction score was rated the highest by customers who have used Atlantic Health System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Atlantic Health System Customer Service
3.1/5
Atlantic Health System has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Atlantic Health System's Customer Service
Address
475 South Street, Morristown, NJ 07960
Website
http://www.atlantichealth.org
Phone Number
1-800-247-9580
Quick Insights into Atlantic Health System Customer Service
Atlantic Health System's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Atlantic Health System Customer Service the Highest
Ranked Atlantic Health System Customer Service the Lowest
Atlantic Health System Customer Service Score by Gender
Male customers rated Atlantic Health System's Customer Service score 0.1 stars higher than Female customers.
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Male
3.2/5
Female
3.1/5
Atlantic Health System Customer Service Score by Ethnicity
Atlantic Health System's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Atlantic Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.5 | Other | 2.5 |
Atlantic Health System Customer Service Score by Age
Atlantic Health System's Customer Service score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Atlantic Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Atlantic Health System Customer Service Score by Usage
Atlantic Health System's Customer Service score was rated the highest by customers who have used Atlantic Health System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Atlantic Health System Customer Service Score by Industry
Atlantic Health System's Customer Service score was rated 4.5 stars by Tech industry customers.
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Atlantic Health System as an Employer
3.0/5
Atlantic Health System has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Atlantic Health System
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Atlantic Health System scored a 21 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlantic Health System would recommend the brand to a friend. ENPS measures how likely Atlantic Health System employees would recommend working at Atlantic Health System to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 41% | Promoters |
|---|---|
| 9% | Passive |
| 50% | Detractors |
