4
NPS
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Atlassian Jira Align
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About Atlassian Jira Align's Brand
AgileCraft is an all-in-one agile management suite built from the ground up to support scaled agile software development.
Brand at a Glance
75%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Atlassian Jira Align NPS
Atlassian Jira Align's Net Promoter Score (NPS) is a 4 with 36% Promoters, 32% Passives, and 32% Detractors. Net Promoter Score tracks whether Atlassian Jira Align's customers would recommend using the product based on a scale of -100 to 100.
Atlassian Jira Align Overall NPS
| 36% | Promoters |
|---|---|
| 32% | Passives |
| 32% | Detractors |
Atlassian Jira Align NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -8 | May 2022 | -8 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 4 | Nov 2022 | 4 |
Dec 2022 -1 | Dec 2022 | -1 |
Jan 2023 5 | Jan 2023 | 5 |
Feb 2023 8 | Feb 2023 | 8 |
Jun 2024 8 | Jun 2024 | 8 |
Sep 2024 9 | Sep 2024 | 9 |
Oct 2024 8 | Oct 2024 | 8 |
Mar 2025 4 | Mar 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atlassian Jira Align NPS by Gender
Atlassian Jira Align's NPS was rated 50 by Male customers on Comparably.
Male
50
Atlassian Jira Align's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
N/A
Atlassian Jira Align's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Atlassian Jira Align Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Atlassian Jira Align users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atlassian Jira Align Customer Loyalty Score by Gender
Atlassian Jira Align's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Atlassian Jira Align.
Male
100%
Yes
Female
N/A
Yes
Atlassian Jira Align Customer Loyalty Score by Industry
Atlassian Jira Align's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Atlassian Jira Align Product Quality
3.5/5
Atlassian Jira Align has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlassian Jira Align's overall Product Quality score rated by its users and customers.
Atlassian Jira Align Product Information
Atlassian Jira Align’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Atlassian Jira Align's product the highest.
- Website
- http://agilecraft.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Enterprise
SaaS
Quick Insights into Atlassian Jira Align Product Quality
Atlassian Jira Align's Product Quality score was rated highest by Male customers.
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Ranked Atlassian Jira Align Product Quality the Highest
Atlassian Jira Align Product Quality Score by Gender
Atlassian Jira Align's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Atlassian Jira Align.
Male
3.9/5
Female
N/A
Atlassian Jira Align Product Quality Score by Industry
Atlassian Jira Align's Product Quality score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Atlassian Jira Align Pricing
Atlassian Jira Align ROI & Value For Money
3.5/5
Atlassian Jira Align has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlassian Jira Align's overall ROI score rated by its users and customers.
Atlassian Jira Align Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Atlassian Jira Align ROI
Atlassian Jira Align's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Atlassian Jira Align's ROI score.
Ranked Atlassian Jira Align ROI the Highest
Atlassian Jira Align ROI Score by Gender
Atlassian Jira Align's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atlassian Jira Align.
Male
4.1/5
Female
N/A
Atlassian Jira Align ROI Score by Industry
Atlassian Jira Align's ROI score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Atlassian Jira Align Customer Satisfaction (CSAT)
Atlassian Jira Align Customer Satisfaction (CSAT) Score
84 / 100
Atlassian Jira Align has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atlassian Jira Align Customer Satisfaction
Atlassian Jira Align's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Atlassian Jira Align's Customer Satisfaction.
Ranked Atlassian Jira Align Customer Satisfaction the Highest
Atlassian Jira Align Customer Satisfaction Score by Gender
Atlassian Jira Align's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Atlassian Jira Align.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Atlassian Jira Align Customer Satisfaction Score by Industry
Atlassian Jira Align's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Atlassian Jira Align Customer Service
3.7/5
Atlassian Jira Align has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlassian Jira Align's overall Customer Service score rated by its users and customers.
About Atlassian Jira Align's Customer Service
Address
103 N Austin Ave Suite #405, Austin, TX 78628
Website
http://agilecraft.com
Phone Number
(703) 606-0909
Atlassian Jira Align's Social Links
Quick Insights into Atlassian Jira Align Customer Service
Atlassian Jira Align's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Atlassian Jira Align's Customer Service score.
Ranked Atlassian Jira Align Customer Service the Highest
Atlassian Jira Align Customer Service Score by Gender
Atlassian Jira Align's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Atlassian Jira Align.
Male
4.2/5
Female
N/A
Atlassian Jira Align Customer Service Score by Industry
Atlassian Jira Align's Customer Service score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Atlassian Jira Align as an Employer
4.7/5
Atlassian Jira Align has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Atlassian Jira Align scored a 4 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlassian Jira Align would recommend the brand to a friend. ENPS measures how likely Atlassian Jira Align employees would recommend working at Atlassian Jira Align to a friend.
Net Promoter Score
4
NPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 86% | Promoters |
|---|---|
| 12% | Passive |
| 2% | Detractors |
