0
NPS
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ATMI
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About ATMI's Brand
ATMI, (Nasdaq: ATMI) is a global leader in enabling process materials and process technology for semiconductor, display and life science
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
ATMI NPS
ATMI's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether ATMI's customers would recommend using the product based on a scale of -100 to 100.
ATMI Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
ATMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ATMI Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ATMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ATMI Product Quality
4/5
ATMI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ATMI's overall Product Quality score rated by its users and customers.
ATMI Product Information
ATMI’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://atmi.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Enterprise
Hardware and Devices
SaaS
ATMI Pricing
ATMI ROI & Value For Money
3.5/5
ATMI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ATMI's overall ROI score rated by its users and customers.
ATMI Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ATMI Customer Service
3.5/5
ATMI has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ATMI's overall Customer Service score rated by its users and customers.
About ATMI's Customer Service
Address
7 Commerce Drive, Danbury, CT
Website
http://atmi.com
Phone Number
800.766.2681
ATMI as an Employer
4.1/5
ATMI has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ATMI scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ATMI would recommend the brand to a friend. ENPS measures how likely ATMI employees would recommend working at ATMI to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
