-31
NPS
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Atmos Energy
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About Atmos Energy's Brand
Atmos Energy Corporation is the nation’s largest fully regulated, natural gas-only distributor of safe, clean, efficient and affordable energy. An S&P 500 company headquartered in Dallas, Atmos Energy serves more than 3 million distribution customers in over 1,400 communities across eight states and manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.
Brand at a Glance
83%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Atmos Energy NPS
Atmos Energy's Net Promoter Score (NPS) is a -31 with 30% Promoters, 9% Passives, and 61% Detractors. Net Promoter Score tracks whether Atmos Energy's customers would recommend using the product based on a scale of -100 to 100.
Atmos Energy Overall NPS
| 30% | Promoters |
|---|---|
| 9% | Passives |
| 61% | Detractors |
Atmos Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -25 | Jul 2024 | -25 |
Aug 2024 -27 | Aug 2024 | -27 |
Sep 2024 -27 | Sep 2024 | -27 |
Jan 2025 -29 | Jan 2025 | -29 |
Feb 2025 -30 | Feb 2025 | -30 |
Mar 2025 -32 | Mar 2025 | -32 |
Apr 2025 -32 | Apr 2025 | -32 |
May 2025 -32 | May 2025 | -32 |
Jul 2025 -33 | Jul 2025 | -33 |
Aug 2025 -33 | Aug 2025 | -33 |
Oct 2025 -33 | Oct 2025 | -33 |
Jan 2026 -31 | Jan 2026 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atmos Energy NPS by Gender
Male customers rated Atmos Energy's NPS 28 points higher than Female customers.
Male
-46
Atmos Energy's NPS was rated -46 by Male customers on Comparably.
24%
Promoters
6%
Passives
70%
Detractors
Female
-74
Atmos Energy's NPS was rated -74 by Female customers on Comparably.
11%
Promoters
4%
Passives
85%
Detractors
Atmos Energy NPS by Ethnicity
Atmos Energy's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -65 | Caucasian | -65 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
African American/Black -40 | African American/Black | -40 |
Other -100 | Other | -100 |
Atmos Energy NPS by Age
Atmos Energy's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Atmos Energy NPS by Usage
Atmos Energy's NPS was rated the highest by customers who have used Atmos Energy's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
5 to 10 Years -82 | 5 to 10 Years | -82 |
Over 10 Years -74 | Over 10 Years | -74 |
Atmos Energy Customer Reviews
Out of the 16 Atmos Energy customer reviews 1 was positive and 15 were constructive. Atmos Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Atmos Energy Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Atmos Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atmos Energy Customer Loyalty Score by Gender
Female customers rated Atmos Energy's Customer Loyalty score 8% higher than Male customers.
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Male
78%
Yes
Female
86%
Yes
Atmos Energy Customer Loyalty Score by Ethnicity
Atmos Energy's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Atmos Energy.
75
out of 100
Caucasian
100
out of 100
Hispanic or Latino
91
out of 100
African American/Black
100
out of 100
Other
Atmos Energy Customer Loyalty Score by Age
Atmos Energy's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Atmos Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 87% | 51-55 | 87% |
56-60 100% | 56-60 | 100% |
61-65 64% | 61-65 | 64% |
66+ 89% | 66+ | 89% |
Atmos Energy Customer Loyalty Score by Usage
Atmos Energy's Customer Loyalty score was rated the highest by customers who have used Atmos Energy's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Atmos Energy Customer Loyalty Score by Industry
Atmos Energy's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Atmos Energy Product Quality
2.7/5
Atmos Energy has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Atmos Energy Product Information
Atmos Energy’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Atmos Energy's product the highest. Reviewers from the Aerospace and Aviation industry rated Atmos Energy the lowest at 1.5.
- Website
- http://www.atmosenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Utilities
Quick Insights into Atmos Energy Product Quality
Atmos Energy's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Atmos Energy Product Quality the Highest
Ranked Atmos Energy Product Quality the Lowest
Atmos Energy Product Quality Score by Gender
Male customers rated Atmos Energy's Product Quality score 0.6 stars higher than Female customers.
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Male
2.6/5
Female
2/5
Atmos Energy Product Quality Score by Ethnicity
Atmos Energy's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atmos Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.7 | Other | 1.7 |
Atmos Energy Product Quality Score by Age
Atmos Energy's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Atmos Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.3 | 66+ | 2.3 |
Atmos Energy Product Quality Score by Usage
Atmos Energy's Product Quality score was rated the highest by customers who have used Atmos Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Atmos Energy Product Quality Score by Industry
Atmos Energy's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Atmos Energy Pricing
Atmos Energy ROI & Value For Money
2.4/5
Atmos Energy has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Atmos Energy's overall ROI score rated by its users and customers.
Atmos Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Atmos Energy.
Quick Insights into Atmos Energy ROI
Atmos Energy's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Atmos Energy's ROI score.
Ranked Atmos Energy ROI the Highest
Ranked Atmos Energy ROI the Lowest
Atmos Energy ROI Score by Gender
Male customers rated Atmos Energy's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atmos Energy.
Male
2.4/5
Female
1.8/5
Atmos Energy ROI Score by Ethnicity
Atmos Energy's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Atmos Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.5 | Other | 1.5 |
Atmos Energy ROI Score by Age
Atmos Energy's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Atmos Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.3 | 66+ | 2.3 |
Atmos Energy ROI Score by Usage
Atmos Energy's ROI score was rated the highest by customers who have used Atmos Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Atmos Energy ROI Score by Industry
Atmos Energy's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Atmos Energy Customer Satisfaction (CSAT)
Atmos Energy Customer Satisfaction (CSAT) Score
34 / 100
Atmos Energy has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
8%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
24%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atmos Energy Customer Satisfaction
Atmos Energy's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Atmos Energy Customer Satisfaction the Highest
Ranked Atmos Energy Customer Satisfaction the Lowest
Atmos Energy Customer Satisfaction Score by Gender
Male customers rated Atmos Energy's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Atmos Energy.
28 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 22% | |
Very Dissatisfied | 44% |
24 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 32% | |
Very Dissatisfied | 44% |
Atmos Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Atmos Energy's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atmos Energy.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
22%
Very Dissatisfied
46%
CSAT according to Hispanic or Latino
Atmos Energy's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atmos Energy.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Atmos Energy's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atmos Energy.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
50%
CSAT according to Other
Atmos Energy's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Atmos Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
80%
Very Dissatisfied
20%
Atmos Energy Customer Satisfaction Score by Age
Atmos Energy's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Atmos Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 34% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 22% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 34% |
Atmos Energy Customer Satisfaction Score by Usage
Atmos Energy's Customer Satisfaction score was rated the highest by customers who have used Atmos Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Atmos Energy Customer Satisfaction Score by Industry
Atmos Energy's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Atmos Energy Customer Satisfaction Score by Industry",
"text": "Atmos Energy's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"stars": 0,
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"label": "Accounting",
"groupId": 495,
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{
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]
}Atmos Energy Customer Service
2.4/5
Atmos Energy has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Atmos Energy's overall Customer Service score rated by its users and customers.
About Atmos Energy's Customer Service
Address
5430 LBJ Freeway, Dallas, TX 75240
Website
http://www.atmosenergy.com/
Phone Number
(972) 855-3085
Atmos Energy's Social Links
Quick Insights into Atmos Energy Customer Service
Atmos Energy's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Atmos Energy Customer Service the Highest
Ranked Atmos Energy Customer Service the Lowest
Atmos Energy Customer Service Score by Gender
Male customers rated Atmos Energy's Customer Service score 0.5 stars higher than Female customers.
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Male
2.3/5
Female
1.8/5
Atmos Energy Customer Service Score by Ethnicity
Atmos Energy's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Atmos Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 2 | Other | 2 |
Atmos Energy Customer Service Score by Age
Atmos Energy's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Atmos Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
36-40 4 | 36-40 | 4 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2 | 66+ | 2 |
Atmos Energy Customer Service Score by Usage
Atmos Energy's Customer Service score was rated the highest by customers who have used Atmos Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Atmos Energy Customer Service Score by Industry
Atmos Energy's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Atmos Energy as an Employer
3.6/5
Atmos Energy has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Atmos Energy scored a -31 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Atmos Energy would recommend the brand to a friend. ENPS measures how likely Atmos Energy employees would recommend working at Atmos Energy to a friend.
Net Promoter Score
-31
NPS Score
| 30% | Promoters |
|---|---|
| 9% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |
