33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Atomic
Marketing or Exec? Claim Your Free Account
About Atomic's Brand
We build companies that improve the future.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Atomic NPS
Atomic's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Atomic's customers would recommend using the product based on a scale of -100 to 100.
Atomic Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Atomic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Mar 2021 -50 | Mar 2021 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Oct 2023 25 | Oct 2023 | 25 |
Feb 2024 40 | Feb 2024 | 40 |
Sep 2024 34 | Sep 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atomic Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Atomic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atomic Product Quality
3.8/5
Atomic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Atomic's overall Product Quality score rated by its users and customers.
Atomic Product Information
Atomic’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://atomic.vc
- Company Size
- 11-50 Employees
Industry
Banking and Financial Services
Atomic Pricing
Atomic ROI & Value For Money
3.7/5
Atomic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Atomic's overall ROI score rated by its users and customers.
Atomic Customer Satisfaction (CSAT)
Atomic Customer Satisfaction (CSAT) Score
67 / 100
Atomic has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atomic Customer Service
4/5
Atomic has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Atomic's overall Customer Service score rated by its users and customers.
About Atomic's Customer Service
Address
1 Letterman Drive Building C, Suite 3500, San Francisco, CA 94129 United States of America
Website
https://atomic.vc
Atomic as an Employer
2.9/5
Atomic has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Atomic scored a 33 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Atomic would recommend the brand to a friend. ENPS measures how likely Atomic employees would recommend working at Atomic to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
