-20
NPS
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ATPCO
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About ATPCO's Brand
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
ATPCO NPS
ATPCO's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether ATPCO's customers would recommend using the product based on a scale of -100 to 100.
ATPCO Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
ATPCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2024 -25 | Jan 2024 | -25 |
Apr 2025 -20 | Apr 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ATPCO Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ATPCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ATPCO Product Quality
2.7/5
ATPCO has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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ATPCO Product Information
ATPCO’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.atpco.net
- Company Size
- 201-500 Employees
Industry
Aerospace and Aviation
ATPCO Pricing
ATPCO ROI & Value For Money
2.7/5
ATPCO has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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ATPCO Customer Satisfaction (CSAT)
ATPCO Customer Satisfaction (CSAT) Score
100 / 100
ATPCO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ATPCO Customer Service
2.7/5
ATPCO has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About ATPCO's Customer Service
Address
45005 Aviation Drive Washington Dulles International Airport, Dulles, VA 20166
Website
http://www.atpco.net
Phone Number
7036617729
ATPCO as an Employer
4.5/5
ATPCO has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ATPCO scored a -20 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of ATPCO would recommend the brand to a friend. ENPS measures how likely ATPCO employees would recommend working at ATPCO to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
