100
NPS
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Atradius
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About Atradius' Brand
Specialists in trade credit insurance, surety and debt collections, we’re committed to building strong relationships with our customers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Atradius NPS
Atradius's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Atradius's customers would recommend using the product based on a scale of -100 to 100.
Atradius Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Atradius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atradius Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Atradius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atradius Product Quality
5/5
Atradius has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Atradius Product Information
Atradius’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://group.atradius.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Atradius Pricing
Atradius ROI & Value For Money
5/5
Atradius has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Atradius Customer Satisfaction (CSAT)
Atradius Customer Satisfaction (CSAT) Score
50 / 100
Atradius has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atradius Customer Service
5/5
Atradius has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Atradius's Customer Service
Address
Amsterdam, MO United States of America
Website
https://group.atradius.com
Phone Number
+49 621 4329630
Consumer vs. Employees
Atradius scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Atradius would recommend the brand to a friend. ENPS measures how likely Atradius employees would recommend working at Atradius to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
