100
NPS
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Atrium Medical
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About Atrium Medical's Brand
Atrium Medical Corporation, a healthcare company, engages in the research and development, design, and manufacture of medical device
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Atrium Medical NPS
Atrium Medical's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Atrium Medical's customers would recommend using the product based on a scale of -100 to 100.
Atrium Medical Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Atrium Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atrium Medical Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Atrium Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atrium Medical Product Quality
5/5
Atrium Medical has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Atrium Medical's overall Product Quality score rated by its users and customers.
Atrium Medical Product Information
Atrium Medical’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.atriummed.com
- Company Size
- 501-1,000 Employees
Industry
Manufacturing
Atrium Medical Pricing
Atrium Medical ROI & Value For Money
5/5
Atrium Medical has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Atrium Medical's overall ROI score rated by its users and customers.
Atrium Medical Customer Satisfaction (CSAT)
Atrium Medical Customer Satisfaction (CSAT) Score
100 / 100
Atrium Medical has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atrium Medical Customer Service
5/5
Atrium Medical has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Atrium Medical's overall Customer Service score rated by its users and customers.
About Atrium Medical's Customer Service
Address
40 Continental Blvd, Merrimack, NH 03054
Website
http://www.atriummed.com
Phone Number
603-864-5138
Atrium Medical as an Employer
2.8/5
Atrium Medical has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Atrium Medical scored a 100 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Atrium Medical would recommend the brand to a friend. ENPS measures how likely Atrium Medical employees would recommend working at Atrium Medical to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 46% | Promoters |
|---|---|
| 31% | Passive |
| 23% | Detractors |
