57
NPS
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Brand Page
Attendify
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About Attendify's Brand
Attendify is reimagining event technology, making it more accessible, intuitive and data-driven.
Brand at a Glance
4.2/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Attendify NPS
Attendify's Net Promoter Score (NPS) is a 57 with 68% Promoters, 21% Passives, and 11% Detractors. Net Promoter Score tracks whether Attendify's customers would recommend using the product based on a scale of -100 to 100.
Attendify Overall NPS
| 68% | Promoters |
|---|---|
| 21% | Passives |
| 11% | Detractors |
Attendify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
Feb 2021 62 | Feb 2021 | 62 |
Jan 2023 58 | Jan 2023 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Attendify NPS by Usage
Attendify's NPS was rated the highest by customers who have used Attendify's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
Attendify Product Quality
4.2/5
Attendify has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Attendify's overall Product Quality score rated by its users and customers.
Attendify Product Information
Attendify serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Attendify supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Attendify’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://attendify.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Mobile App
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Mobile Software
Mobile Marketing Software
Business Intelligence (BI) Software
Registration Software
Event Management Software
Social Networking Software
Attendify Pricing
Attendify ROI & Value For Money
4.4/5
Attendify has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Attendify's overall ROI score rated by its users and customers.
Attendify Pricing Plans
Attendify has a pricing structure that accommodates small, medium, and large businesses. Starting from $999/year, Attendify uses a subscription model.
Who Uses Attendify?
Small Businesses
Medium Businesses
Large Enterprises
Attendify Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Attendify Customer Service
5/5
Attendify has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Attendify's Customer Service
Address
75 E. Santa Clara St., 6th Floor, San Jose, CA 95113
Website
https://attendify.com/
Phone Number
1-866-944-8678
Attendify's Social Links
Attendify as an Employer
4.1/5
Attendify has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Attendify scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Attendify would recommend the brand to a friend. ENPS measures how likely Attendify employees would recommend working at Attendify to a friend.
Net Promoter Score
57
NPS Score
| 68% | Promoters |
|---|---|
| 21% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
