0
NPS
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Atypon
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About Atypon's Brand
Atypon develops publishing technologies for getting mission-critical content into the hands of the people who need it most.
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Atypon NPS
Atypon's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Atypon's customers would recommend using the product based on a scale of -100 to 100.
Atypon Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Atypon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Aug 2026 0 | Aug 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atypon NPS by Gender
Atypon's NPS was rated -34 by Male customers on Comparably.
Male
-34
Atypon's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Atypon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Atypon NPS by Usage
Atypon's NPS was rated -34 points by customers who have used Atypon's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Atypon Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Atypon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atypon Customer Loyalty Score by Gender
Atypon's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Atypon Customer Loyalty Score by Usage
Atypon's Customer Loyalty score was rated 40% by customers who have used Atypon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Atypon Product Quality
2.5/5
Atypon has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Atypon Product Information
Atypon’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.atypon.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
SaaS
Quick Insights into Atypon Product Quality
Atypon's Product Quality score was rated highest by Male customers.
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Ranked Atypon Product Quality the Highest
Atypon Product Quality Score by Gender
Atypon's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Atypon Product Quality Score by Usage
Atypon's Product Quality score was rated 1.5 stars by customers who have used Atypon's products/services for 5 to 10 Years.
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Atypon Pricing
Atypon ROI & Value For Money
2.9/5
Atypon has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Atypon ROI
Atypon's ROI score was rated highest by Male customers.
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Ranked Atypon ROI the Highest
Atypon ROI Score by Gender
Atypon's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Atypon.
Male
2/5
Female
N/A
Atypon ROI Score by Usage
Atypon's ROI score was rated 1.8 stars by customers who have used Atypon's products/services for 5 to 10 Years.
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Atypon Customer Satisfaction (CSAT)
Atypon Customer Satisfaction (CSAT) Score
67 / 100
Atypon has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atypon Customer Service
3/5
Atypon has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Atypon's Customer Service
Address
5201 Great America Parkway, Suite 215, Santa Clara, CA 95054
Website
http://www.atypon.com
Atypon's Social Links
Quick Insights into Atypon Customer Service
Atypon's Customer Service score was rated highest by customers who have used Atypon's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Atypon's Customer Service score.
Ranked Atypon Customer Service the Highest
Atypon Customer Service Score by Gender
Atypon's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Atypon.
Male
2/5
Female
N/A
Atypon Customer Service Score by Usage
Atypon's Customer Service score was rated 2 stars by customers who have used Atypon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Atypon as an Employer
3.2/5
Atypon has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Atypon scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Atypon would recommend the brand to a friend. ENPS measures how likely Atypon employees would recommend working at Atypon to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
