41
NPS
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AuditBoard
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About AuditBoard's Brand
AuditBoard is the leading cloud-based platform transforming how enterprises manage risk. Its integrated suite of easy-to-use audit, risk, and compliance solutions streamlines internal audit, SOX compliance, controls management, risk management, and security compliance. AuditBoard’s clients range from prominent pre-IPO to Fortune 50 companies looking to modernize, simplify, and elevate their functions. AuditBoard is the top-rated audit management and GRC software on G2, and was recently ranked for the second year in a row as one of the 100 fastest-growing technology companies in North America by Deloitte. For more information: www.auditboard.com.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
AuditBoard NPS
AuditBoard's Net Promoter Score (NPS) is a 41 with 61% Promoters, 19% Passives, and 20% Detractors. Net Promoter Score tracks whether AuditBoard's customers would recommend using the product based on a scale of -100 to 100.
AuditBoard Overall NPS
| 61% | Promoters |
|---|---|
| 19% | Passives |
| 20% | Detractors |
AuditBoard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 40 | Aug 2023 | 40 |
Nov 2023 38 | Nov 2023 | 38 |
Dec 2023 38 | Dec 2023 | 38 |
Jan 2024 37 | Jan 2024 | 37 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 35 | Mar 2024 | 35 |
Apr 2024 34 | Apr 2024 | 34 |
May 2024 37 | May 2024 | 37 |
Jun 2024 38 | Jun 2024 | 38 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 39 | Sep 2024 | 39 |
Oct 2024 41 | Oct 2024 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AuditBoard NPS by Gender
Male customers rated AuditBoard's NPS 62 points higher than Female customers.
Male
28
AuditBoard's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
-34
AuditBoard's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
AuditBoard NPS by Ethnicity
AuditBoard's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
AuditBoard NPS by Age
AuditBoard's NPS was rated 28 points by customers ages 36-40 on Comparably.
AuditBoard NPS by Usage
AuditBoard's NPS was rated the highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 43 | Less than 1 Year | 43 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
AuditBoard Customer Reviews
Out of the 2 AuditBoard customer reviews 2 were positive and 0 were constructive. AuditBoard customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AuditBoard Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of AuditBoard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AuditBoard Customer Loyalty Score by Gender
Male customers rated AuditBoard's Customer Loyalty score 34% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AuditBoard.
Male
74%
Yes
Female
40%
Yes
AuditBoard Customer Loyalty Score by Ethnicity
AuditBoard's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AuditBoard.
64
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
AuditBoard Customer Loyalty Score by Age
AuditBoard's Customer Loyalty score was rated 61% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AuditBoard.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 61% | 36-40 | 61% |
AuditBoard Customer Loyalty Score by Usage
AuditBoard's Customer Loyalty score was rated the highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AuditBoard Customer Loyalty Score by Industry
AuditBoard's Customer Loyalty score was rated 70% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AuditBoard Product Quality
4.1/5
AuditBoard has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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AuditBoard Product Information
AuditBoard serves markets in the United States, Asia, Europe, and Canada. AuditBoard supports Web devices and offers products for small, medium, and large sized businesses.
AuditBoard’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated AuditBoard's product the highest. Reviewers from the Energy and Manufacturing industry rated AuditBoard the lowest at 3.
- Website
- https://www.auditboard.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
SaaS
Languages Supported
English
French
Chinese (Simplified)
Product Type
Compliance Software
Risk Management Software
Audit Software
Quick Insights into AuditBoard Product Quality
AuditBoard's Product Quality score was rated highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked AuditBoard Product Quality the Highest
Ranked AuditBoard Product Quality the Lowest
AuditBoard Product Quality Score by Gender
Male customers rated AuditBoard's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AuditBoard.
Male
4.3/5
Female
3.3/5
AuditBoard Product Quality Score by Ethnicity
AuditBoard's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AuditBoard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
AuditBoard Product Quality Score by Age
AuditBoard's Product Quality score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AuditBoard.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
AuditBoard Product Quality Score by Usage
AuditBoard's Product Quality score was rated the highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AuditBoard Product Quality Score by Industry
AuditBoard's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AuditBoard Pricing
AuditBoard ROI & Value For Money
4.1/5
AuditBoard has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AuditBoard's overall ROI score rated by its users and customers.
AuditBoard Pricing Plans
AuditBoard has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Consumer Goods industry think that they had the lowest ROI from AuditBoard.
Who Uses AuditBoard?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into AuditBoard ROI
AuditBoard's ROI score was rated highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and rated lowest by customers who have used AuditBoard's products/services for 1 to 2 Years.
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Ranked AuditBoard ROI the Highest
Ranked AuditBoard ROI the Lowest
AuditBoard ROI Score by Gender
Male customers rated AuditBoard's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AuditBoard.
Male
4.4/5
Female
4/5
AuditBoard ROI Score by Ethnicity
AuditBoard's ROI score was rated 4.3 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AuditBoard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
AuditBoard ROI Score by Age
AuditBoard's ROI score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AuditBoard.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
AuditBoard ROI Score by Usage
AuditBoard's ROI score was rated the highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AuditBoard ROI Score by Industry
AuditBoard's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AuditBoard Customer Satisfaction (CSAT)
AuditBoard Customer Satisfaction (CSAT) Score
76 / 100
AuditBoard has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
28%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AuditBoard Customer Satisfaction
AuditBoard's Customer Satisfaction score was rated highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and rated lowest by customers who have used AuditBoard's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked AuditBoard's Customer Satisfaction.
Ranked AuditBoard Customer Satisfaction the Highest
Ranked AuditBoard Customer Satisfaction the Lowest
AuditBoard Customer Satisfaction Score by Gender
Male customers rated AuditBoard's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AuditBoard.
86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AuditBoard Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AuditBoard's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AuditBoard.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
AuditBoard's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AuditBoard.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AuditBoard Customer Satisfaction Score by Age
AuditBoard's Customer Satisfaction score was rated 86 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AuditBoard.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 86% |
AuditBoard Customer Satisfaction Score by Usage
AuditBoard's Customer Satisfaction score was rated the highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AuditBoard Customer Satisfaction Score by Industry
AuditBoard's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "AuditBoard Customer Satisfaction Score by Industry",
"text": "AuditBoard's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "AuditBoard's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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]
}AuditBoard Customer Service
4.1/5
AuditBoard has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AuditBoard's overall Customer Service score rated by its users and customers.
About AuditBoard's Customer Service
Address
12800 Center Ct Dr S, Cerritos, CA 90703
Website
https://www.auditboard.com/
AuditBoard's Social Links
Quick Insights into AuditBoard Customer Service
AuditBoard's Customer Service score was rated highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and rated lowest by customers who have used AuditBoard's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked AuditBoard's Customer Service score.
Ranked AuditBoard Customer Service the Highest
Ranked AuditBoard Customer Service the Lowest
AuditBoard Customer Service Score by Gender
Male customers rated AuditBoard's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AuditBoard.
Male
4.4/5
Female
4/5
AuditBoard Customer Service Score by Ethnicity
AuditBoard's Customer Service score was rated 4.3 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AuditBoard.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
AuditBoard Customer Service Score by Age
AuditBoard's Customer Service score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AuditBoard.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
AuditBoard Customer Service Score by Usage
AuditBoard's Customer Service score was rated the highest by customers who have used AuditBoard's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AuditBoard Customer Service Score by Industry
AuditBoard's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
AuditBoard as an Employer
4.3/5
AuditBoard has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AuditBoard scored a 41 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of AuditBoard would recommend the brand to a friend. ENPS measures how likely AuditBoard employees would recommend working at AuditBoard to a friend.
Net Promoter Score
41
NPS Score
| 61% | Promoters |
|---|---|
| 19% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 61% | Promoters |
|---|---|
| 24% | Passive |
| 15% | Detractors |
