30
NPS
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Augmedix
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About Augmedix's Brand
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners. Augmedix is on a mission to help clinicians and patients form a human connection at the point of care without the intrusion of technology. Augmedix’s solutions extract data from natural physician-patient conversations and convert it to medical notes in real time, which are seamlessly transferred to the EHR. To achieve this, the company’s Ambient Automation Platform uses Automated Speech Recognition and Natural Language Processing, supported by medical documentation specialists. Leveraging this platform, Augmedix’s solutions relieve clinicians of administrative burden, in turn, reducing burnout and increasing both clinician and patient satisfaction. Augmedix is also leading the revolution in leveraging point-of-care data by making connections between millions of physician-patient interactions.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Augmedix NPS
Augmedix's Net Promoter Score (NPS) is a 30 with 50% Promoters, 30% Passives, and 20% Detractors. Net Promoter Score tracks whether Augmedix's customers would recommend using the product based on a scale of -100 to 100.
Augmedix Overall NPS
| 50% | Promoters |
|---|---|
| 30% | Passives |
| 20% | Detractors |
Augmedix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Nov 2021 25 | Nov 2021 | 25 |
Apr 2022 43 | Apr 2022 | 43 |
Jul 2023 38 | Jul 2023 | 38 |
Sep 2023 44 | Sep 2023 | 44 |
Nov 2023 30 | Nov 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Augmedix Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Augmedix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Augmedix Product Quality
3.3/5
Augmedix has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Augmedix's overall Product Quality score rated by its users and customers.
Augmedix Product Information
Augmedix’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.augmedix.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Augmedix Pricing
Augmedix ROI & Value For Money
3.4/5
Augmedix has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Augmedix Customer Satisfaction (CSAT)
Augmedix Customer Satisfaction (CSAT) Score
50 / 100
Augmedix has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Augmedix Customer Service
3.5/5
Augmedix has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Augmedix's overall Customer Service score rated by its users and customers.
About Augmedix's Customer Service
Address
111 Sutter St Suite 1300, San Francisco, CA 94104
Website
http://www.augmedix.com
Phone Number
+1 (888) 304-1227
Augmedix's Social Links
Augmedix as an Employer
3.4/5
Augmedix has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Augmedix scored a 30 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Augmedix would recommend the brand to a friend. ENPS measures how likely Augmedix employees would recommend working at Augmedix to a friend.
Net Promoter Score
30
NPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 33% | Promoters |
|---|---|
| 38% | Passive |
| 29% | Detractors |
