100
NPS
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Augury
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About Augury's Brand
Augury brings internet-age technologies into the maintenance world and combines them with the gold-standard practices of Predictive.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Augury NPS
Augury's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Augury's customers would recommend using the product based on a scale of -100 to 100.
Augury Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Augury NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Augury Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Augury users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Augury Product Quality
4/5
Augury has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Augury's overall Product Quality score rated by its users and customers.
Augury Product Information
Augury’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.augury.com/
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Enterprise
Healthcare
SaaS
Augury Pricing
Augury ROI & Value For Money
5/5
Augury has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Augury's overall ROI score rated by its users and customers.
Augury Customer Satisfaction (CSAT)
Augury Customer Satisfaction (CSAT) Score
100 / 100
Augury has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Augury Customer Service
5/5
Augury has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Augury's overall Customer Service score rated by its users and customers.
About Augury's Customer Service
Address
New York City, NY
Website
http://www.augury.com/
Augury as an Employer
2.5/5
Augury has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Augury scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Augury would recommend the brand to a friend. ENPS measures how likely Augury employees would recommend working at Augury to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
