0
NPS
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Auris Health, Inc.
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About Auris Health, Inc. Brand
Auris Health, Inc. develops robotics technology for medical applications.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Auris Health, Inc. NPS
Auris Health, Inc.'s Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Auris Health, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Auris Health, Inc. Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Auris Health, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Auris Health, Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Auris Health, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Auris Health, Inc. Product Quality
2.5/5
Auris Health, Inc. has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Auris Health, Inc. overall Product Quality score rated by its users and customers.
Auris Health, Inc. Product Information
Auris Health, Inc.’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://aurisrobotics.com/
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
AI, Big Data and Analytics
Hardware and Devices
Healthcare
SaaS
Auris Health, Inc. Pricing
Auris Health, Inc. ROI & Value For Money
2.5/5
Auris Health, Inc. has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Auris Health, Inc. Customer Satisfaction (CSAT)
Auris Health, Inc. Customer Satisfaction (CSAT) Score
33 / 100
Auris Health, Inc. has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Auris Health, Inc. Customer Service
2.5/5
Auris Health, Inc. has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Auris Health, Inc.'s Customer Service
Address
Redwood City, CA
Website
http://aurisrobotics.com/
Phone Number
(650)610-0750
Auris Health, Inc. as an Employer
2.3/5
Auris Health, Inc. has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Auris Health, Inc. scored a 0 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Auris Health, Inc. would recommend the brand to a friend. ENPS measures how likely Auris Health, Inc. employees would recommend working at Auris Health, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 6% | Promoters |
|---|---|
| 12% | Passive |
| 82% | Detractors |
