34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Aurora
Marketing or Exec? Claim Your Free Account
About Aurora's Brand
Aurora is designing and building self-driving technology to deliver the benefits of self-driving vehicles to society safely, quickly and broadly.
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Aurora NPS
Aurora's Net Promoter Score (NPS) is a 34 with 63% Promoters, 8% Passives, and 29% Detractors. Net Promoter Score tracks whether Aurora's customers would recommend using the product based on a scale of -100 to 100.
Aurora Overall NPS
| 63% | Promoters |
|---|---|
| 8% | Passives |
| 29% | Detractors |
Aurora NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 41 | Apr 2022 | 41 |
Jun 2022 30 | Jun 2022 | 30 |
Aug 2022 36 | Aug 2022 | 36 |
Sep 2022 27 | Sep 2022 | 27 |
Oct 2022 31 | Oct 2022 | 31 |
Jul 2023 28 | Jul 2023 | 28 |
Aug 2023 15 | Aug 2023 | 15 |
Oct 2023 24 | Oct 2023 | 24 |
Mar 2024 28 | Mar 2024 | 28 |
May 2024 29 | May 2024 | 29 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aurora Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Aurora users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aurora Product Quality
3.7/5
Aurora has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Aurora's overall Product Quality score rated by its users and customers.
Aurora Product Information
Aurora’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://aurora.tech/
- Company Size
- 51-200 Employees
Industry
Tech
Aurora Pricing
Aurora ROI & Value For Money
3.9/5
Aurora has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Aurora's overall ROI score rated by its users and customers.
Aurora Customer Satisfaction (CSAT)
Aurora Customer Satisfaction (CSAT) Score
76 / 100
Aurora has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aurora Customer Service
4.1/5
Aurora has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Aurora's overall Customer Service score rated by its users and customers.
About Aurora's Customer Service
Address
1654 Smallman St, Pittsburgh, PA 15222
Website
https://aurora.tech/
Phone Number
888-583-9506
Aurora's Social Links
Aurora as an Employer
3.3/5
Aurora has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Aurora scored a 34 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Aurora would recommend the brand to a friend. ENPS measures how likely Aurora employees would recommend working at Aurora to a friend.
Net Promoter Score
34
NPS Score
| 63% | Promoters |
|---|---|
| 8% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 52% | Promoters |
|---|---|
| 12% | Passive |
| 36% | Detractors |
